Senior Helpdesk Access Manager for IC & PKI

Interactive Process Technology LLC; Fort Belvoir (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Interactive Process Technology LLC is seeking a Senior Helpdesk Access Manager in Fort Belvoir, VA. The role requires managing access to PKI-enabled databases and providing comprehensive Tier 2 support for database issues.

Qualified applicants should hold a Bachelor's degree and possess extensive experience in access management operations. The position demands collaboration with various military organizations and entails a proactive approach in ensuring service effectiveness and compliance with security standards.

Qualifications

• 8 years of demonstrated experience in relevant labor category.
• Ability to obtain DoDD 8140.01 certification within 30 days.
• Experience with PKI Trusted Agent activities.

Responsibilities

• Execute and manage service access request queues during service hours.
• Provide Tier 2 database support including troubleshooting and profile support.
• Manage and update Help Desk websites as per changing information.

Skills

Access management operations

Military training experience

Problem-solving skills

Profile management

Education

Bachelor's degree in a related field

Job description

Interactive Process Technology LLC is seeking a Senior Helpdesk Access Manager in Fort Belvoir, VA. The role requires managing access to PKI-enabled databases and providing comprehensive Tier 2 support for database issues.

Qualified applicants should hold a Bachelor's degree and possess extensive experience in access management operations. The position demands collaboration with various military organizations and entails a proactive approach in ensuring service effectiveness and compliance with security standards.