Secret-Cleared Tier II Deskside Technician

Empower AI; Falls Church (VA); On-site; USD 61,000 - 91,000; Full time

Job summary

Empower AI, headquartered in Reston, VA, seeks an experienced IT security professional to support DoD networks and PKI operations. You will diagnose Tier II incidents, configure hardware/software, and process PKI token requests while maintaining rigorous documentation and compliance.

Ideal candidates hold an active Secret clearance, have DoD PKI experience, and can prioritize tasks under pressure across multiple incidents while delivering reliable results.

Qualifications

• Active Secret security clearance required at award.
• Independently apply system analysis to Tier II incidents and PKI decisions.
• DoD PKI Trusted Agent authority and token operations experience.
• Strong documentation and communication skills.

Responsibilities

• Analyze hardware, software, and connectivity incidents across classified networks to identify root cause.
• Interact with users to determine functional specifications and configurations.
• Manage DoD PKI token requests and 200 monthly authentication decisions.
• Lead MFA token inventory and remediation activities.
• Document decisions in ServiceNow and produce weekly reports.
• Design and implement workstation imaging configurations and patch strategies.

Skills

Systems analysis

PKI policy

DoD security

Customer service

Independent judgment

Documentation

Teamwork

Education

Bachelor's degree in IT/CS

ITIL v4 Foundations

CompTIA Security+

HDI Desktop Advanced Support Technician

Tools

DameWare

ServiceNow

Job description

Empower AI, headquartered in Reston, VA, seeks an experienced IT security professional to support DoD networks and PKI operations. You will diagnose Tier II incidents, configure hardware/software, and process PKI token requests while maintaining rigorous documentation and compliance.

Ideal candidates hold an active Secret clearance, have DoD PKI experience, and can prioritize tasks under pressure across multiple incidents while delivering reliable results.