Senior Help Desk Lead - Windows Support & Credentialing

Paragon Technology; Norfolk (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Paragon Technology in Norfolk, VA is seeking a Senior Help Desk Technician to lead and deliver Windows-based IT support for military and civilian users. This full-time role covers incident response, user account management, device provisioning, and on-call support.

The position requires 3+ years in Help Desk, a current Secret clearance with Cloud+/GICSP/SCCP/GSEC/CASP+/CCNP Security certifications, and a Bachelor's degree.

Qualifications

• 3+ years of Help Desk experience in a Windows 10-based environment.
• Current Secret security clearance is required.
• Certifications: Cloud+, GICSP, SCCP, GSEC, CASP+, CCNP Security.

Responsibilities

• Lead and provide full-range computer and systems support, incident response, and user assistance.
• Supervise 5-7 Help Desk personnel; manage ticket queues and priorities.
• Manage access accounts and privilege levels; support inventory management and deployment kits.

Skills

Help Desk experience

Security clearance

Education

Bachelor’s degree

Job description

Paragon Technology in Norfolk, VA is seeking a Senior Help Desk Technician to lead and deliver Windows-based IT support for military and civilian users. This full-time role covers incident response, user account management, device provisioning, and on-call support.

The position requires 3+ years in Help Desk, a current Secret clearance with Cloud+/GICSP/SCCP/GSEC/CASP+/CCNP Security certifications, and a Bachelor's degree.