Senior Help Desk Manager - ITIL Lead | Secret Clearance

Integral Federal, Inc.; Fort Meade (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid parental leave

Paid Time Off

Disability Insurance

Life Insurance

EAP

Job summary

Integral Federal, Inc. seeks a Help Desk Manager to support DISA's Business Systems Portfolio, delivering IT solutions across personnel, financial and telecom systems.

The role is based at Fort Meade, MD and focuses on providing dependable help desk leadership to ensure mission-critical service delivery. Required qualifications include a Bachelor's degree with 5 years of IT support, 2 years in a Help Desk Manager role, ITIL v4 certification and a Secret Clearance, with preferred experience

Qualifications

• Bachelor's degree required.
• 2+ years of experience as a Help Desk Manager.
• 5+ years of IT support experience.
• Secret Clearance required.

Education

Bachelor's degree

Tools

ITIL v4 Certified

Job description

Integral Federal, Inc. seeks a Help Desk Manager to support DISA's Business Systems Portfolio, delivering IT solutions across personnel, financial and telecom systems.

The role is based at Fort Meade, MD and focuses on providing dependable help desk leadership to ensure mission-critical service delivery. Required qualifications include a Bachelor's degree with 5 years of IT support, 2 years in a Help Desk Manager role, ITIL v4 certification and a Secret Clearance, with preferred experience