(1099) Help Desk Technician Level 3

Evolving Solution Services; Idaho; On-site; USD 80,000 - 100,000; Part time

Job summary

Evolving Solution Services is seeking a seasoned Help Desk Technician – Level 3 for a contract role. This position requires a strong technical anchor for complex infrastructure and platform challenges, focusing on critical system availability and mentorship of engineers. The ideal candidate thrives in high-stakes environments and is adept at driving root cause analysis for system incidents.

The role involves managing telephony systems, administering servers, overseeing virtualization, and maintaining system uptime. Strong experience with VMware, Windows Server, and cloud infrastructure is essential.

Qualifications

• 4 to 5 years of experience with VMware ESXi / vSphere, Hyper‑V.
• Experience managing networking systems and cloud infrastructure.
• Proven record of handling complex IT issues.

Responsibilities

• Manage telephony systems (VoIP, PBX, Teams Voice).
• Administer on-prem and cloud servers (Windows Server, Linux optional).
• Oversee virtualization platforms (VMware vSphere, Hyper‑V).
• Monitor and troubleshoot virtual machines and host servers.
• Perform patch and vulnerability management.

Skills

VMware ESXi / vSphere

Windows Server (AD DS, DHCP, DNS)

Cloud infrastructure (Azure IaaS, AWS EC2)

Advanced networking (firewalls, routing, VLANs)

Monitoring & automation platforms (SolarWinds, Datto, Auvik)

Education

VMware Certified Professional (VCP-DCV)

CompTIA Security+ or CySA+

ITIL Intermediate or higher

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

(1099) Help Desk Technician Level 3

Contractor - 1099 Technical Remote- US, US

5 days ago Requisition ID: 1003

About BlueAngle:

BlueAngle is a fast‑growing managed service provider specializing in M&A IT integration, infrastructure, and cybersecurity services for mid‑market to enterprise clients. We're looking for a seasoned Help Desk Technician – Level 3 to join our team on a contract (1099) basis as a senior technical anchor for our most complex infrastructure and platform challenges. In this role, you'll operate at the top of our technical escalation chain, owning critical system availability, driving root cause analysis, and mentoring the engineers around you. If you thrive in high‑stakes environments, take pride in keeping critical systems running at peak performance, and want to do meaningful work alongside a sharp, collaborative team, we'd love to hear from you.

Role Overview:

Level 3 Technicians are senior engineers who handle the most complex issues related to infrastructure, telephony, and virtualization platforms. They provide escalation support and maintain high availability for critical systems.

Key Responsibilities:

• Manage telephony systems (VoIP, PBX, Teams Voice).
• Administer on‑prem and cloud servers (Windows Server, Linux optional).
• Oversee virtualization platforms (VMware vSphere, Hyper‑V).
• Monitor and troubleshoot virtual machines and host servers.
• Perform patch and vulnerability management.
• Deliver root cause analysis (RCA) reports for major incidents.
• On call required

Technical Knowledge & Tools:

4 to 5 years of experience with:

• VMware ESXi / vSphere, Hyper‑V.
• Windows Server (AD DS, DHCP, DNS).
• Storage systems (SAN/NAS management).
• Cloud infrastructure (Azure IaaS, AWS EC2).
• Advanced networking (firewalls, routing, VLANs).
• Monitoring & automation platforms (SolarWinds, Datto, Auvik).

Preferred Certifications:

• VMware Certified Professional (VCP-DCV)
• CompTIA Security+ or CySA+
• ITIL Intermediate or higher

KPIs:

• Critical Incident Resolution: 90%+ within SLA
• Root Cause Analysis Reports: 100% of major incidents
• System Availability: 99.9%+ uptime
• Change Success Rate: 95%+ without rollback
• Mentorship Contribution: 1–2 sessions/month