Senior Help Desk Technician — On-Call & Growth Path

Energy Innovation Corp; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

NYU Langone in St. Louis is hiring a mid-level Help Desk Technician to own a defined technology pipeline. You’ll have real on-call rotation authority and work across cross-functional teams to deliver secure, reliable IT services.

The role offers a clear career path with a salary range of $65,000 to $90,000 and a tech charter that supports collaboration and growth. The position emphasizes autonomy, leadership, and practical end-to-end project experience in a fast-moving environment, with on-site

Qualifications

• Autonomy-rich problem-solving without needing permission.
• Ability to work under tight deadlines in St. Louis, MO.
• 5+ years of end-to-end technology project leadership.
• Strong judgment and independent thinking.
• Proven leadership in mid-level initiatives.
• On-site work in St. Louis, MO or willingness to relocate.

Responsibilities

• Deliver mid-level-quality features within the $65,000 - $90,000 mandate.
• Implement secure authentication and authorization flows using MDM.
• Refactor the technology module NYU Langone has been afraid to touch.
• Enhance test automation frameworks to increase release confidence.
• Mentor the mid-level cohort through their first real AD on-call.
• Explain tradeoffs to technology stakeholders in business terms.

Skills

Autonomy

Problem-solving under pressure

Leadership

End-to-end project leadership

Decision making

On-site collaboration

Job description

NYU Langone in St. Louis is hiring a mid-level Help Desk Technician to own a defined technology pipeline. You’ll have real on-call rotation authority and work across cross-functional teams to deliver secure, reliable IT services.

The role offers a clear career path with a salary range of $65,000 to $90,000 and a tech charter that supports collaboration and growth. The position emphasizes autonomy, leadership, and practical end-to-end project experience in a fast-moving environment, with on-site