Senior Help Desk Specialist

QBE Federal; Haymarket (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

QBE Federal is seeking a Senior Help Desk Specialist to provide top‑level technical support to Scalable GEOINT users from the field. You will solve hardware and software problems in person, by phone or electronically, and work independently to deliver hands‑on field support.

Responsibilities include initial issue triage, systems monitoring, equipment setup, and fast, clear communication with users. A TS/SCI clearance and relevant certifications are required.

Qualifications

• 5+ years of experience in user and field support.
• A bachelor's degree or equivalent experience.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoWM 8140.03 baseline and CE before privileged access.
• Active DOD TS/SCI clearance.

Responsibilities

• Be the first call for users, solving technical issues in person, by phone or electronically.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through manuals, conversations and diagnostics to find root causes.
• Answer user questions about software and hardware clearly and quickly.
• Install and repair hardware, software and peripherals to specifications.

Skills

Field support

Tech troubleshooting

Customer support

Independent work

Education

Bachelor's degree or equivalent experience

Tools

ITIL Foundation

CompTIA Security+

Job description

Description

When intelligence analysts hit a technical problem, the mission can't wait. QBE is looking for a Senior Help Desk Specialist to give top-level technical support to Scalable GEOINT users from the Fort Gordon, GA, help desk. You'll solve hardware and software problems in person, by phone or electronically, and work independently to provide hands-on support in the field.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

What you will do

• Be the first call for users, solving technical issues in person, by phone or electronically, from printing and email to installations and operating systems.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through technical manuals, user conversations and diagnostics to find and fix the root cause.
• Answer user questions about software and hardware quickly and clearly.
• Install and repair hardware, software and peripherals to design and installation specifications.

Requirements

What you bring

Must have

• 5+ years of experience in user and field support.
• A bachelor's degree or equivalent experience.
• Qualifications: Extensive experience and the ability to work independently in the field, providing hands-on help.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoWM 8140.03 baseline certification and CE certification before privileged access.

CLEARANCE

• Active DOD TS/SCI

Why QBE

• Benefits highlights: Health coverage, 401(k) match, PTO, training and certification support
• Your work matters. Fast, expert support keeps analysts focused on producing intelligence.
• Leaders will rely on you. Users and teammates will count on you for answers on the toughest technical problems.
• You'll have real ownership. You'll own issues from first call to final fix.

#qf
#qg

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to communicate effectively through virtual and in-person meetings.
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.?
  

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including of individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodations to qualified individuals with disabilities.

Equal employment opportunity, including veterans and individuals with disabilities.