Senior Help Desk Program Manager – Top Secret/SCI

General Dynamics Information Technology; Washington; On-site; USD 149,000 - 201,000; Full time

Job summary

General Dynamics Information Technology seeks a Program Manager to lead a 24/7/365 Help Desk program for a government customer. The role demands a proven leader capable of managing complex IT help desk operations, driving process improvements, and delivering superior customer experience.

At GDIT, you will join a team where professionalism and initiative are valued. The position offers substantial training, certification opportunities, and career advancement within a fast-paced, mission-focused

Qualifications

• Bachelor of Arts or Science; IT-related field preferred.
• 10+ years of related experience with 5+ years in ITSM and supervising Help Desk teams.
• Strong leadership and communication skills across all organizational levels.

Responsibilities

• Direct overall contractor support and manage day-to-day Help Desk operations.
• Ensure ITIL-aligned service delivery and performance metrics are met.
• Lead QA efforts and develop strategies to mitigate issues and risks.
• Serve as primary POC to COR and senior government leadership for strategy and planning.
• Drive continual service improvements using government and customer feedback.

Skills

ITIL Management

IT Program Management

IT Service Management

Education

Bachelor of Arts/Science

Job description

General Dynamics Information Technology seeks a Program Manager to lead a 24/7/365 Help Desk program for a government customer. The role demands a proven leader capable of managing complex IT help desk operations, driving process improvements, and delivering superior customer experience.

At GDIT, you will join a team where professionalism and initiative are valued. The position offers substantial training, certification opportunities, and career advancement within a fast-paced, mission-focused