Help Desk Manager — ITIL Lead for Govt IT Services

E Logic; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards.

The ideal candidate will have at least 5 years of IT support experience, strong leadership skills, and a current ITIL v4 certification. You will work closely with senior military leaders to resolve escalated issues and ensure high performance within the help desk.

Qualifications

• 5+ years in IT support environments with leadership experience.
• Current ITIL v4 certification is mandatory.
• Strong communication and team leadership capabilities.

Responsibilities

• Supervise help desk operations and technical staff.
• Ensure compliance with ITIL v4 standards.
• Compile performance data for reports.
• Interact with leadership to resolve high-priority issues.

Skills

IT Support Experience

Leadership Skills

Metric Tracking

Professional Communication

Education

ITIL v4 Certification

Tools

Crow Canyon

ServiceNow

Job description

E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards.

The ideal candidate will have at least 5 years of IT support experience, strong leadership skills, and a current ITIL v4 certification. You will work closely with senior military leaders to resolve escalated issues and ensure high performance within the help desk.