Help Desk Technician

Quantum World Technologies Inc.; Wilmington (DE); On-site; USD 24,796 - 27,552; Full time

Job summary

An established industry player is seeking a Help Desk Specialist to provide advanced technical support and maintain IT systems. This role is crucial for ensuring the functionality of the organization's IT infrastructure and involves working closely with a team to address complex issues. The ideal candidate will have 1-5 years of IT support experience, be familiar with ITSM tools, and possess strong troubleshooting skills. If you are passionate about technology and enjoy helping others, this opportunity could be the perfect fit for you.

Qualifications

• 1-5 years of IT support experience, including help desk roles.
• Hands-on experience with hardware, software, and networking.

Responsibilities

• Provide advanced technical support and assistance to end-users.
• Serve as a point of escalation for complex IT issues.

Skills

IT support experience

Hardware troubleshooting

Software troubleshooting

Networking knowledge

ITSM tools (ServiceNow, Remedy)

Bilingual (English & Spanish)

Familiarity with retail IT environments

Tools

ServiceNow

Remedy

Job description

Team Lead at Quantum World Technologies Inc. | Global Human Resources Management

Role: Help Desk Specialist

Long Term Contract

The Help Desk Specialist is responsible for providing advanced technical support and assistance to end-users in our organization. They will serve as a point of escalation for complex IT issues and play a key role in maintaining the overall functionality of the organization's IT systems. The position reports to the Manager of End-user Services. The successful candidate will support the Culture, Values, and Strategic Goals of the client and its family of companies. This position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.

Required Skills:

1. 1-5 years of IT support experience (at least 1 year in a help desk role).
2. Hands-on experience with hardware, software, networking, and ITSM tools (e.g., ServiceNow, Remedy).
3. Bilingual in English & Spanish? That’s a big plus!
4. Familiarity with retail IT environments (POS systems, Citrix, virtualized environments) is a bonus.

Seniority level

Associate

Employment type

Contract

Job function

Analyst

Industries

IT Services and IT Consulting

This range is provided by Quantum World Technologies Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr