Senior Healthcare Program Support Specialist

vcuhealth; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

VCU Health seeks a Program Support Assistant Senior to deliver quality customer service to patients, families, visitors, staff and clinicians, ensuring courtesy and respect. The role coordinates materials management, monitors clinic activities and provides clerical supervision.

The position performs data preparation and processing for employees and units, delivering administrative support to optimize service efficiency across the department.

Qualifications

• Minimum of three (3) years of secretarial/administrative work experience in an office setting.
• Experience with Microsoft Office applications & email/calendaring.
• Education or training includes a high school diploma or equivalent.
• Associate's Degree in Business, Accounting or related field is preferred.

Responsibilities

• Act as corporate business agent in delegated areas of responsibility.
• Communicate scheduling needs to Director to maximize outpatient or resident scheduling.
• Provide administrative support by creating documents and resources for the team.
• Process facilities work orders and service desk tickets and coordinate purchases.
• Orient new team members and volunteers to department resources.
• Serve as timekeeper for the assigned clinical area.
• Assist with data collection for orientation, education and staff development.
• Support clinical service area with documentation and materials for meetings.

Skills

Secretarial/administrative experience

Microsoft Office

Education

High school diploma or equivalent

Associate's Degree in Business / Accounting or related field

Tools

Microsoft Office

Job description

VCU Health seeks a Program Support Assistant Senior to deliver quality customer service to patients, families, visitors, staff and clinicians, ensuring courtesy and respect. The role coordinates materials management, monitors clinic activities and provides clerical supervision.

The position performs data preparation and processing for employees and units, delivering administrative support to optimize service efficiency across the department.