Senior Healthcare Practice Manager

UofL Health; Louisville (KY); Presencial; USD 75 000 - 95 000; Tempo integral

Resumo da oferta

UofL Health is seeking a Practice Manager to oversee the daily operations of the physician practice in Louisville. You will supervise administrative and clinical staff to ensure efficient service delivery and optimal patient, physician, and staff satisfaction.

Responsibilities include budgeting, staffing development, provider scheduling, and adherence to regulatory and accreditation standards. This role partners with leadership to implement policies that improve patient experience and financial

Qualificações

• Associate degree in Business Administration or related field; Healthcare Administration preferred.
• One year of supervisory experience in practice management.
• 3–5 years practice management or practice administrator experience preferred.

Responsabilidades

• Meets the business and financial goals as well as the goals for patient satisfaction and employee satisfaction.
• Provides supervision to staff while the clinic is in operation.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Manages provider and schedule utilization. Monitors non-booked regular, overbooked, and unavailable time.
• Monitors average wait time before rooming as well as daily attendance of appointments.
• Monitors front desk quality workflow by checking workflow without warning rate, encounter verification rate, MSPQ completion rate and front-end collections.
• Monitors front desk productivity by checking contacts resolved on Patient WQ, Referrals authorized, and referrals released from WQ.
• Manages referrals by monitoring authorized by DOS, loop closed, loop outgoing, days to triage, days to schedule, and days until first appointment.
• Monitors the welcome check in rate from office kiosk.
• Monitors average sign in/check in and registration time.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance, and accreditation requirements.

Conhecimentos

Staff supervision

Budget management

Team leadership

Provider scheduling

Process improvement

Formação académica

Associate degree in Business Administration or related field

Bachelor’s degree in Business Administration or related field (preferred)

Healthcare Administration certification (CCMA, LPN, RN, etc.)

Ferramentas

Allscripts/EPIC

Centricity Business

Descrição da oferta de emprego

UofL Health is seeking a Practice Manager to oversee the daily operations of the physician practice in Louisville. You will supervise administrative and clinical staff to ensure efficient service delivery and optimal patient, physician, and staff satisfaction.

Responsibilities include budgeting, staffing development, provider scheduling, and adherence to regulatory and accreditation standards. This role partners with leadership to implement policies that improve patient experience and financial