Senior Healthcare Operations Insights Analyst

Duly Health and Care; Downers Grove (IL); Hybrid; USD 99,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community impact

Adoption support

Job summary

Duly Health and Care is seeking a Senior Associate, Operational Insights in Downers Grove, IL. This full-time hybrid role analyzes data, identifies trends, and drives strategic initiatives to improve operational outcomes, workflow efficiency, and growth.

You will collaborate across teams to turn information into actionable insights that enhance patient experience and provider performance. The position emphasizes data-driven decision making and continuous improvement.

Qualifications

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
• 2–3+ years of experience in consulting, operations, or performance improvement.
• 1+ years of experience in healthcare operations or fee-for-service environments preferred.
• Experience working with Epic or another EMR platform highly preferred.

Responsibilities

• Drive operational excellence through strategic analysis and informed decision-making.
• Translate operational strategies into measurable actions that improve efficiency and patient throughput.
• Support the design, assessment, and implementation of initiatives to optimize FFS workflows.
• Conduct root cause analyses and develop recommendations that reduce variation and improve consistency in operations.
• Partner with leaders to identify opportunities for process improvement, cost reduction, and enhanced service delivery.
• Leverage data to measure and communicate performance.
• Utilize data analytics and performance dashboards to evaluate operational trends and outcomes.
• Collaborate with analytics teams to define and track KPIs and operational metrics.
• Prepare data summaries, reports, and presentations that translate complex information into clear business insights.
• Support leadership in monitoring progress toward organizational goals and making data-informed decisions.
• Promote a culture of continuous improvement.
• Build strong relationships with stakeholders across departments to foster collaboration and accountability.
• Communicate insights and performance findings clearly and constructively to drive positive change.
• Support training and process documentation to reinforce operational excellence and standardization.
• Manage projects with precision and follow-through.
• Develop and maintain project documentation, including charters, timelines, milestones, and deliverables.
• Track and manage multiple projects simultaneously to ensure timely completion.
• Identify potential risks or barriers and work with stakeholders to develop proactive solutions.
• Communicate project progress, goals, and outcomes to leadership and key partners.

Education

Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field

Tools

Epic EMR

Job description

Duly Health and Care is seeking a Senior Associate, Operational Insights in Downers Grove, IL. This full-time hybrid role analyzes data, identifies trends, and drives strategic initiatives to improve operational outcomes, workflow efficiency, and growth.

You will collaborate across teams to turn information into actionable insights that enhance patient experience and provider performance. The position emphasizes data-driven decision making and continuous improvement.