Sr. Associate - Operational Insights

Duly Health and Care; Downers Grove (IL); Hybrid; USD 99,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community impact

Adoption support

Job summary

Duly Health and Care is seeking a Senior Associate, Operational Insights in Downers Grove, IL. This full-time hybrid role analyzes data, identifies trends, and drives strategic initiatives to improve operational outcomes, workflow efficiency, and growth.

You will collaborate across teams to turn information into actionable insights that enhance patient experience and provider performance. The position emphasizes data-driven decision making and continuous improvement.

Qualifications

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
• 2–3+ years of experience in consulting, operations, or performance improvement.
• 1+ years of experience in healthcare operations or fee-for-service environments preferred.
• Experience working with Epic or another EMR platform highly preferred.

Responsibilities

• Drive operational excellence through strategic analysis and informed decision-making.
• Translate operational strategies into measurable actions that improve efficiency and patient throughput.
• Support the design, assessment, and implementation of initiatives to optimize FFS workflows.
• Conduct root cause analyses and develop recommendations that reduce variation and improve consistency in operations.
• Partner with leaders to identify opportunities for process improvement, cost reduction, and enhanced service delivery.
• Leverage data to measure and communicate performance.
• Utilize data analytics and performance dashboards to evaluate operational trends and outcomes.
• Collaborate with analytics teams to define and track KPIs and operational metrics.
• Prepare data summaries, reports, and presentations that translate complex information into clear business insights.
• Support leadership in monitoring progress toward organizational goals and making data-informed decisions.
• Promote a culture of continuous improvement.
• Build strong relationships with stakeholders across departments to foster collaboration and accountability.
• Communicate insights and performance findings clearly and constructively to drive positive change.
• Support training and process documentation to reinforce operational excellence and standardization.
• Manage projects with precision and follow-through.
• Develop and maintain project documentation, including charters, timelines, milestones, and deliverables.
• Track and manage multiple projects simultaneously to ensure timely completion.
• Identify potential risks or barriers and work with stakeholders to develop proactive solutions.
• Communicate project progress, goals, and outcomes to leadership and key partners.

Education

Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field

Tools

Epic EMR

Job description

Senior Associate - Operational Insights

• Full-Time | 40 hours per week.
• Monday- Friday | Hours will vary.
• Hybrid - Downers Grove, IL

Our Operations team is committed to strengthening healthcare delivery through insight, efficiency, and performance excellence. The Senior Associate, Operational Insights plays a key role in analyzing data, identifying trends, and driving strategic initiatives that enhance operational outcomes, optimize workflow, and support organizational growth.

This position collaborates across diverse teams to turn information into actionable insights—helping Duly make smarter, data-driven decisions that improve patient experience and provider performance.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

RESPONSIBILITES:

Drive operational excellence through strategic analysis and informed decision-making

• Translate operational strategies into measurable actions that improve efficiency and patient throughput
• Support the design, assessment, and implementation of initiatives to optimize FFS workflows
• Conduct root cause analyses and develop recommendations that reduce variation and improve consistency in operations
• Partner with leaders to identify opportunities for process improvement, cost reduction, and enhanced service delivery

Leverage data to measure and communicate performance

• Utilize data analytics and performance dashboards to evaluate operational trends and outcomes
• Collaborate with analytics teams to define and track key performance indicators (KPIs) and operational metrics
• Prepare data summaries, reports, and presentations that translate complex information into clear business insights
• Support leadership in monitoring progress toward organizational goals and making data-informed decisions

Promote a culture of continuous improvement

• Build strong relationships with stakeholders across departments to foster collaboration and accountability
• Communicate insights and performance findings clearly and constructively to drive positive change
• Support training and process documentation to reinforce operational excellence and standardization

Manage projects with precision and follow-through

• Develop and maintain project documentation, including charters, timelines, milestones, and deliverables
• Track and manage multiple projects simultaneously to ensure timely completion
• Identify potential risks or barriers and work with stakeholders to develop proactive solutions
• Communicate project progress, goals, and outcomes to leadership and key partners

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field required
• 2–3+ years of experience in consulting, operations, or performance improvement required
• 1+ years of experience in healthcare operations or fee-for-service environments preferred.
• Experience working with Epic or another electronic medical record (EMR) platform highly preferred.

The compensation for this role includes a base pay range of $99,000-149,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.