Senior Healthcare Logistics & Account Manager

BioTouch; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 30 days

401(k) with company match

Employee Assistance Program

Referral bonus

Job summary

BioTouch in Raleigh, NC seeks an Enterprise Account Manager to own long-term relationships with high-volume clients, ensuring satisfaction and growth across existing accounts. You’ll manage day-to-day account activities, service needs, pricing, and coordination with internal teams.

This role emphasizes hands-on operations—orders, billing, quality issues, and product changes—while strategic growth and executive relationships sit atop this foundation.

Qualifications

• 5-7 years of account management with a heavy operational/logistics component.
• Experience in order management, supply chain, or fulfillment operations.
• Healthcare, diagnostics, or medical device industry preferred but not required.
• Experience managing multiple high-stakes accounts concurrently.
• Familiarity with ERP/order-management systems (NetSuite or similar).
• Comfort learning ticketing/issue-tracking tools (e.g., Jira).
• Proficient Microsoft Office (Outlook, Excel, PowerPoint, Teams).
• Ability to coordinate multiple internal systems for order, inventory and quality tracking.

Responsibilities

• Own day-to-day account management responsibilities including service, product, and pricing needs.
• Ensure orders ship correctly and billing issues are resolved.
• Coordinate with Distribution, Production, Quality, Finance, and Engineering on changes.
• Monitor account health metrics and proactive retention/growth actions.
• Lead client meetings and quarterly business reviews with executive stakeholders.

Skills

Account management

Operations

Logistics coordination

ERP systems

Jira

Microsoft Office

Communication with executives

Problem solving

Tools

NetSuite

Jira

Job description

BioTouch in Raleigh, NC seeks an Enterprise Account Manager to own long-term relationships with high-volume clients, ensuring satisfaction and growth across existing accounts. You’ll manage day-to-day account activities, service needs, pricing, and coordination with internal teams.

This role emphasizes hands-on operations—orders, billing, quality issues, and product changes—while strategic growth and executive relationships sit atop this foundation.