Enterprise Account Manager - Healthcare Logistics & Operations

BioTouch; Columbus (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA and PPO plans

Company paid Life Insurance, AD&D, and

Long Term Disability

401(k) with generous company match

Voluntary Benefits: ST Dis., Critical,

Employee Assistance Program

$500 Referral Bonus

Job summary

BioTouch, based in Columbus, GA, is seeking an Enterprise Account Manager to own long-term relationships with high-volume clients. You will oversee day-to-day account management, service/product/pricing needs, and strategic growth to drive client satisfaction and revenue.

The role emphasizes hands-on operational management—ensuring orders ship correctly, billing is resolved, quality issues are addressed, and product changes are coordinated with internal teams for timely delivery.

Qualifications

• 5-7 years of account management with an operational/logistics component.
• Healthcare, diagnostics, or medical device industry experience preferred.
• Experience managing multiple high-stakes accounts.

Responsibilities

• Order & Fulfillment Operations and tracking for day-to-day status.
• Coordinate with distribution, freight, and carrier teams to resolve delays.
• Invoicing reconciliation and resolving billing discrepancies with Finance.
• Change control and product specification coordination with internal teams.
• Build-plan coordination with Distribution/Production to meet schedules.
• Translate client needs into technical specs for internal approvals.

Skills

Account management

Logistics coordination

ERP systems

Jira

Excel

Tools

NetSuite

Jira

Job description

BioTouch, based in Columbus, GA, is seeking an Enterprise Account Manager to own long-term relationships with high-volume clients. You will oversee day-to-day account management, service/product/pricing needs, and strategic growth to drive client satisfaction and revenue.

The role emphasizes hands-on operational management—ensuring orders ship correctly, billing is resolved, quality issues are addressed, and product changes are coordinated with internal teams for timely delivery.