Senior Healthcare Enablement & Training Lead

Zelis; Atlanta (GA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. The Lead Healthcare Operations Training Specialist will design and run the performance enablement program to keep Price Optimization teams accurate, productive, and ready for change.

You’ll own the curriculum structure from new hire training to refresher programs and uptraining. You’ll partner with Quality Auditors to identify gaps, translate findings into enablement, and confirm results through

Qualifications

• 8+ years in performance enablement, training or operations with full program ownership.
• Experience in healthcare claims pricing, reimbursement or related operations.
• Proven ability to design curricula and enablement programs across multiple roles.

Responsibilities

• Own the enablement curriculum structure for Price Optimization enablement and training.
• Set design standards, templates and quality guidelines for training content.
• Run enablement request process and annual refresher calendar.
• Partner with Sr. Manager to shape enablement strategy and plan.
• Design and deliver complex enablement including new product launches.
• Lead live, virtual and self-paced training for various roles.
• Mentor SMEs and review content for quality and consistency.
• Collaborate with Operations, Product and leaders to align enablement with priorities.

Skills

Performance enablement

Training program ownership

Curriculum design

Operations experience

Facilitation skills

Data-driven assessment

Stakeholder management

Job description

Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. The Lead Healthcare Operations Training Specialist will design and run the performance enablement program to keep Price Optimization teams accurate, productive, and ready for change.

You’ll own the curriculum structure from new hire training to refresher programs and uptraining. You’ll partner with Quality Auditors to identify gaps, translate findings into enablement, and confirm results through