Healthcare Operations Enablement Lead

Zelis Healthcare, LLC; Atlanta (GA); Híbrido; USD 120.000 - 180.000; Tempo integral

Resumo da vaga

Zelis Healthcare, LLC is seeking a Lead Healthcare Operations Training Specialist to design and run a comprehensive performance enablement program. You will own curriculum strategy for Price Optimization teams, coordinating with Quality Auditors to identify gaps and drive measurable improvements.

You will lead live and virtual training, build training calendars, and mentor SMEs to ensure consistent delivery and content quality across roles.

Qualificações

• 8+ years of experience in performance enablement, training or operations.
• Healthcare claims pricing or related healthcare operations experience.
• Proven ability to design curricula across multiple roles.
• Strong facilitation skills for live and virtual audiences.
• Experience using audit or performance data to measure impact.
• Excellent stakeholder management and executive communication.

Responsabilidades

• Own the enablement curriculum for Price Optimization teams and define annual training calendar.
• Set design standards and quality guidelines for training content.
• Lead enablement requests and prioritize needs with Sr. Manager.
• Partner with Quality Auditors to close performance gaps.
• Design and deliver complex or high-visibility enablement.
• Lead train-the-trainer sessions.
• Maintain SOPs and knowledge base content.

Conhecimentos

Performance enablement

Training operations

Curriculum design

Facilitation

Audits

Stakeholder mgmt

Executive comms

Descrição da vaga

Zelis Healthcare, LLC is seeking a Lead Healthcare Operations Training Specialist to design and run a comprehensive performance enablement program. You will own curriculum strategy for Price Optimization teams, coordinating with Quality Auditors to identify gaps and drive measurable improvements.

You will lead live and virtual training, build training calendars, and mentor SMEs to ensure consistent delivery and content quality across roles.