Senior Healthcare Client Success Manager

Alteva RCM; Hackensack (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid family leave

Job summary

Alteva RCM is seeking a Client Success Manager in the United States to own client relationships across physician and practice accounts within the revenue cycle partnership.

You will serve as the bridge between clients and internal teams (billing, coding, authorizations, intake, AR) to ensure high-quality service and measurable outcomes. This role requires strong healthcare acumen, executive-level communication, and proactive partnership development.

Qualifications

• 5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, or related client-facing healthcare operations.
• Strong understanding of healthcare operations, including revenue cycle, billing workflows, denials, and reimbursement drivers.
• Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment.
• Excellent communication and interpersonal skills with the ability to build trust and handle difficult conversations with professionalism.

Responsibilities

• Serve as the primary point of contact for assigned clients, building relationships with physicians and administrative stakeholders.
• Monitor client performance across revenue cycle functions and translate data into client-facing insights.
• Drive accountability across internal teams and track commitments, deliverables, and next steps.
• Lead client meetings, manage escalations, and ensure clear documentation and communication.

Skills

Healthcare account management

Client relationship management

Escalation management

Cross-functional collaboration

Communication & interpersonal skills

Organization & prioritization

Tools

PowerBI

Job description

Alteva RCM is seeking a Client Success Manager in the United States to own client relationships across physician and practice accounts within the revenue cycle partnership.

You will serve as the bridge between clients and internal teams (billing, coding, authorizations, intake, AR) to ensure high-quality service and measurable outcomes. This role requires strong healthcare acumen, executive-level communication, and proactive partnership development.