Strategic Healthcare Client Success Manager

Alteva RCM; Bergenfield (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Flexible spending accounts

Employee discount program

Employee referral program

Job summary

Alteva RCM in the United States is seeking a Client Success Manager to own physician and practice relationships, ensure high-quality service, and drive retention across the revenue cycle partnership.

You will coordinate with billing, coding, authorizations and AR teams, translate performance into client-facing insights, and lead executive-level communications to align expectations and outcomes.

Qualifications

• 5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, or related client-facing healthcare operations role
• Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers
• Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment
• Strong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact
• Highly organized, detail-oriented, and able to manage multiple priorities effectively

Responsibilities

• Serve as the primary relationship owner for assigned physician and practice clients to drive retention and measurable operational success across the revenue cycle
• Monitor and translate client performance across revenue cycle functions into actionable insights and priorities
• Lead proactive client communications, escalations, and meetings with clear agendas and follow-ups
• Collaborate with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with execution
• Provide regular reporting, identify trends, and drive continuous improvement across accounts
• Support onboarding and stabilization for new or expanding client accounts

Skills

Client relationship management

Retention focus

Cross-functional coordination

Healthcare operations knowledge

Executive-level communication

Tools

PowerBI

Microsoft Office

Job description

Alteva RCM in the United States is seeking a Client Success Manager to own physician and practice relationships, ensure high-quality service, and drive retention across the revenue cycle partnership.

You will coordinate with billing, coding, authorizations and AR teams, translate performance into client-facing insights, and lead executive-level communications to align expectations and outcomes.