Senior Healthcare Billing & Office Manager

n ashuarehab; Nashua (NH); Sur place; USD 80 000 - 105 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture

Company-sponsored life insurance

Employee assistance program (EAP)

Résumé du poste

Nashua Post Acute and Healthcare Center is seeking a Senior Business Office Manager to oversee the center's financial operations, ensure accurate billing, and maintain regulatory compliance. You will lead the business office team and serve as the primary escalation resource for unresolved balances and Medicaid eligibility issues.

The role requires hands-on leadership, strong communication, and a demonstrated ability to manage complex financial conversations with residents and families, while

Qualifications

• Exceptional communication and interpersonal skills.
• Strong customer service mindset and professionalism.
• Highly organized with attention to detail and accuracy.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and process improvement mindset.
• Ability to maintain confidentiality and exercise sound judgment.

Responsabilités

• Lead, train, and support the business office team with clear priorities and expectations.
• Monitor follow-up activity, deadlines, and outstanding issues for timely closure.
• Coach staff on collections, documentation, and family communication.
• Own escalated accounts and intervene when routine follow-up fails.
• Keep Administrator and corporate team informed of significant financial risks and next steps.

Connaissances

Communication skills

Leadership

Organization

Problem-solving

Confidentiality

Customer service

Billing knowledge

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Nashua Post Acute and Healthcare Center is seeking a Senior Business Office Manager to oversee the center's financial operations, ensure accurate billing, and maintain regulatory compliance. You will lead the business office team and serve as the primary escalation resource for unresolved balances and Medicaid eligibility issues.

The role requires hands-on leadership, strong communication, and a demonstrated ability to manage complex financial conversations with residents and families, while