Senior Healthcare Business Office Leader

Marquis Health Consulting Services; Nashua (NH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture commit

Company-sponsored life insurance

Employee assistance program (EAP)

Job summary

Nashua Post Acute and Healthcare Center in Nashua, NH seeks a Senior Business Office Manager to lead the center's financial operations, including billing, accounts receivable, and reporting. This full-time role emphasizes accuracy, regulatory compliance, and exceptional service to residents and families.

Supported by Marquis Health Consulting Services, the candidate will supervise staff, collaborate with department leaders, and drive process improvements while safeguarding confidentiality and

Qualifications

• Skilled Nursing experience required.
• Minimum of two (4+) years of bookkeeping or business office experience within a healthcare setting, including accounts receivable, accounts payable, billing, collections, and financial record management.
• Experience leading others or supervisory experience.
• Prior experience in a Long-Term Care, Rehabilitation, or Post-Acute Care setting preferred.
• Strong knowledge of billing processes, collection practices, reimbursement systems, and financial best practices.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills, with the ability to interact professionally and compassionately with residents, families, employees, vendors, and community partners.
• Demonstrated ability to build positive relationships and foster trust through collaboration, accountability, and respect.
• Strong customer service mindset with a commitment to creating positive experiences for residents, families, and team members.
• Highly organized with exceptional attention to detail and accuracy.
• Proven ability to effectively manage multiple priorities in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills with the ability to identify opportunities for process improvement and operational excellence.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Passion for supporting the mission of providing exceptional care and services to residents and their families.

Responsibilities

• Oversee the daily operations of the Business Office, including billing, collections, accounts receivable, accounts payable, and financial record management.
• Ensure accurate and timely processing of resident billing, reimbursements, collections, and financial reporting.
• Maintain compliance with all federal, state, company, and payer regulations related to business office operations.
• Partner with residents and families to answer billing questions and provide exceptional customer service.
• Monitor financial performance and assist with budgeting, audits, and month-end reporting.
• Collaborate with department leaders to improve operational efficiency and financial processes.
• Maintain accurate financial records while ensuring confidentiality of resident and business information.
• Supervise, train, and support Business Office staff to ensure efficient and compliant operations.

Skills

Billing knowledge

Accounts receivable

Accounts payable

Supervisory experience

Microsoft Office Suite

Communication skills

Confidentiality handling

Customer service mindset

Organizational skills

Process improvement

Tools

Billing software

Microsoft Excel

Outlook

Word

Job description

Nashua Post Acute and Healthcare Center in Nashua, NH seeks a Senior Business Office Manager to lead the center's financial operations, including billing, accounts receivable, and reporting. This full-time role emphasizes accuracy, regulatory compliance, and exceptional service to residents and families.

Supported by Marquis Health Consulting Services, the candidate will supervise staff, collaborate with department leaders, and drive process improvements while safeguarding confidentiality and