Senior Healthcare Application Systems Analyst

Joveo Inc; Farmers Branch (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Joveo Inc. is seeking a Senior Application System Analyst to act as a liaison between end users, operations, support resources, and vendors to design, build, and optimize assigned applications in a healthcare setting.

Responsibilities include analysis, testing, documentation, implementation, and leadership on QA efforts while collaborating with service desks and project teams to deliver high-quality solutions.

Qualifications

• Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
• Ability to present complex data in meaningful method, i.e., charts, graphs
• Problem Solving skills
• Multitasking skills
• Work as a team member
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Excellent customer service skills
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities

Responsibilities

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.
• Independently provides guidance and leadership on quality assurance and testing initiatives.
• Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes.
• Applies advanced level understanding of assigned clinical/business operations, processes, and workflows.
• Leads and evaluates process and requirements analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests.
• Possesses the skill to develop strong and positive relationships with client management at all levels.
• Contributes to strategy discussions by proactively identifying options with pros and cons with team members, stakeholders and leaders.
• Adhere to organization standards for system configuration and change control.
• Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs.
• Collaborate and develop strong relationships with end user communities, customers and business partners.
• Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
• Coordinates code changes with appropriate vendor related to financial and business application issues.
• Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.
• Share industry best practices from vendors with Operational Leaders.
• Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
• Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
• Follows strict change management processes ensuring proper approval, testing, and validation of system changes.
• Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience.
• Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere.
• Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
• Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs.
• Independently manages medium to large scale and complex projects/requests.
• Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.
• Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
• Leads and coordinates across applications for high impact vendor changes.
• May be required to travel to perform duties.
• May be required to work additional hours as needed during critical problems.
• Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.
• Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application.
• Performs other duties as assigned.

Skills

Communication

Problem solving

Multitasking

Teamwork

Written and verbal communication

Education

Associates or Bachelor’s degree (healthcare/business/IS)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Joveo Inc. is seeking a Senior Application System Analyst to act as a liaison between end users, operations, support resources, and vendors to design, build, and optimize assigned applications in a healthcare setting.

Responsibilities include analysis, testing, documentation, implementation, and leadership on QA efforts while collaborating with service desks and project teams to deliver high-quality solutions.