Senior Healthcare AI Success Manager

Commure; Mountain View (CA); Presencial; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Commure is seeking a Customer Success Manager in Mountain View, CA to lead long-term relationships with healthcare organizations using our AI-driven Scribe product. You will own customer outcomes, drive adoption, and coordinate with cross-functional teams to ensure retention and growth.

The role requires 5–7+ years in SaaS, deep healthcare workflow knowledge, and the ability to manage renewals and complex stakeholder ecosystems. Willingness to travel up to 20–30% is essential.

Formación

• Bachelor's degree or higher in a related field.
• 5–7+ years in Customer Success, Account Management, Professional Services, or Consulting within SaaS.
• Strong startup mindset with ability to operate in a fast-paced environment.
• Experience managing and negotiating renewals.
• Solid understanding of healthcare workflows and EHR systems.
• Technical proficiency in data analysis and API integrations.
• Proven ability to build trust with users and decision makers.
• Experience managing stakeholders and influencing without authority.
• Excellent organizational skills across multiple projects.
• Willingness to travel 20–30% for on-site engagements.

Responsabilidades

• Serve as the primary long-term contact for customers, building strong clinician, admin, and IT relationships.
• Manage and track customer outcomes via OKRs (WAUs, renewals, invoices).
• Conduct regular check-ins and strategic reviews to align goals and opportunities.
• Demonstrate new features to maximize product value and adoption.
• Coordinate with implementation teams for smooth deployment to use.
• Deliver tailored training and create customer resources to drive value.
• Monitor usage and proactively address adoption barriers.
• Amplify customer feedback to product and engineering for improvements.
• Address concerns and resolve issues with support and product teams.
• Oversee renewal experiences and mitigate renewal risks.
• Collaborate with Finance to ensure on-time payments of invoices.
• Escalate major challenges with transparent customer updates.
• Contribute to scalable processes and systems for efficiency.
• Mentor junior team members and foster knowledge sharing.

Conocimientos

Customer Success

Account Management

SaaS Experience

Renewals Negotiation

Healthcare Workflows

Data Analysis

API Integrations

Communication Skills

Stakeholder Management

Travel Readiness

Educación

Bachelor's degree or higher

Herramientas

Retool

SQL

CRM (Salesforce/HubSpot)

Descripción del empleo

Commure is seeking a Customer Success Manager in Mountain View, CA to lead long-term relationships with healthcare organizations using our AI-driven Scribe product. You will own customer outcomes, drive adoption, and coordinate with cross-functional teams to ensure retention and growth.

The role requires 5–7+ years in SaaS, deep healthcare workflow knowledge, and the ability to manage renewals and complex stakeholder ecosystems. Willingness to travel up to 20–30% is essential.