Senior Customer Success Manager — AI Healthcare SaaS

NEXT Ai PRESS; Mountain View (CA); Presencial; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Athelas in Mountain View, CA is seeking a Senior Customer Success Manager for Ambient to drive adoption and retention of the AI medical scribe product. You will own customer relationships across healthcare organizations, manage renewals, and partner with product and engineering to scale the workflow for 60+ EHR integrations.

The role requires 5–7+ years in SaaS customer success, strong communication, stakeholder management, and the ability to travel up to 20–30%.

Qualificações

• Bachelor's degree required; 5–7+ years in SaaS customer success, account management, or consulting.
• Proven ability to manage renewals and build trust with healthcare customers.
• Strong communication, organizational, and stakeholder management skills.
• Technical proficiency including data analysis and API integrations.

Responsabilidades

• Serve as primary long-term point of contact for customers; own and track success metrics (OKRs; WAUs, renewals, invoices).
• Conduct check-ins and strategic reviews; promote features and best practices; mentor junior staff.

Conhecimentos

Customer Success

Account Management

SaaS

Communication

Stakeholder management

Analytical skills

Formação académica

Bachelor's degree

Ferramentas

Retool

SQL

API Integrations

Descrição da oferta de emprego

Athelas in Mountain View, CA is seeking a Senior Customer Success Manager for Ambient to drive adoption and retention of the AI medical scribe product. You will own customer relationships across healthcare organizations, manage renewals, and partner with product and engineering to scale the workflow for 60+ EHR integrations.

The role requires 5–7+ years in SaaS customer success, strong communication, stakeholder management, and the ability to travel up to 20–30%.