Senior Health-Tech Client Success Lead (Remote)

Wellth; California; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly

PTO & parental leave

Salary + bonus

Health insurance + FSA/HSA

Impactful work

Team culture

Job summary

Wellth is seeking a results-driven Senior Customer Success Manager to own relationships with health plans and providers nationwide. You will lead program implementations, drive adoption, and deliver data-driven outcomes that demonstrate value to our partners.

You will collaborate with Product, Engineering, Sales, and Marketing to deliver solutions, support renewals, and expand opportunities. Remote-first role with the option to work from Marina Del Rey, CA.

Qualifications

• Minimum Education: Bachelor's Degree
• 5+ years' experience in healthcare or healthcare-focused market
• Account management and/or client-facing experience with health insurers and/or risk-bearing providers
• Strong communication, presentation and interpersonal skills
• Excellent project management skills, leading implementations and/or other complex initiatives
• Experience working with senior healthcare executives
• Familiarity with healthcare data (e.g., Rx claims, eligibility files, Acumen)
• Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
• Self-starter with strong analytical skills and a data-driven focus
• Up to 30% travel

Responsibilities

• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
• Serve as the voice of the customer and champion customer needs internally at Wellth
• Make everything that we do better and smarter, using data as your guide where possible

Skills

Strong communication

Project management

Analytical skills

Data-driven mindset

Travel up to 30%

Education

Bachelor's Degree

Tools

SQL

Job description

Wellth is seeking a results-driven Senior Customer Success Manager to own relationships with health plans and providers nationwide. You will lead program implementations, drive adoption, and deliver data-driven outcomes that demonstrate value to our partners.

You will collaborate with Product, Engineering, Sales, and Marketing to deliver solutions, support renewals, and expand opportunities. Remote-first role with the option to work from Marina Del Rey, CA.