Senior Client Success Manager

Wellth; United States; Hybrid; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Mental health perks

Take what you need PTO

401-K retirement plans

Annual personal development stipend

Zusammenfassung

Wellth is hiring for a customer success/account management focused role in the United States. You will manage a portfolio of health plan and provider partners, acting as the main contact throughout the customer lifecycle.

Responsibilities include leading program implementations, driving adoption and performance, and coordinating with internal teams to deliver maximum value to Wellth customers.

Qualifikationen

• 5+ years in healthcare or healthcare-focused markets.
• Bachelor’s degree required.
• SQL experience and ability to analyze healthcare data.
• Excellent project management and client-facing account management.
• Strong communication, presentation, and interpersonal skills.
• Experience supporting health insurers or risk-bearing providers.
• Comfortable with data-driven solutions and cross-functional collaboration.

Aufgaben

• Manage a portfolio of health plan and provider partners across the country, serving as the main point of contact throughout the customer lifecycle.
• Own the relationships with Wellth's healthcare customers and ensure successful implementation, adoption, and performance of solutions.
• Lead program implementations from data intake to presenting outcomes, ensuring milestones are met across multiple work streams.
• Build long-term relationships with key stakeholders, ensuring high satisfaction and maximizing value from the Wellth solution.
• Coordinate regular meetings and presentations with cross-functional teams to track progress and identify opportunities for improvement.
• Collaborate with Product, Engineering, Sales, and Marketing to drive initiatives and deliver value to partners.

Jobbeschreibung

• You will have the opportunity to manage client accounts with leading health plans and providers across the country
• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
• Serve as the voice of the customer and champion customer needs internally at Wellth
• Make everything that we do better and smarter, using data as your guide where possible
• Specifically, you will manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle
• Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives
• Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution
• Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement
• Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact
• Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations
• Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners
• Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country
• You will be working cross-functionally internally and externally
• You will work with:
• Customer stakeholders, both senior and junior, representing different departments and functional teams such as Quality, Pharmacy, Population Health, Care Management, Marketing, and Data/IT
• Customer success leaders to share best practices, streamline processes, and collaborate to achieve individual and departmental goals
• Product leaders to support program delivery and enhance platform features
• Health Informatics Data Analysts and Data engineers to maintain data operations that power the Wellth solution and outcomes analyses
• Sales/Marketing to craft and deliver impactful messages and outcomes stories to support commercial growth

Benefits

• Mental health perks
• “Take what you need” PTO Policy
• Medical, dental, vision, and life insurance
• Annual personal development stipend
• Monthly company bonding events
• Diversity & Inclusion training
• 401-K retirement plans
• Paid membership to One Medical
• Culture Committee that supports employees
• Offices in LA & NYC
• Pre-tax commuter benefits
• Quarterly volunteer days

Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challengesUnderstanding of the Quality landscape, including experience supporting HEDIS performance improvementExcellent project management skills, leading implementations and/or other complex initiativesAccount management and/or client-facing experience with health insurers and/or risk-bearing providersSelf-starter with strong analytical skills and a data-driven focusExperience working with senior healthcare executivesFamiliarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)Strong communication, presentation and interpersonal skillsExcellent attention to detail, multitasking and organizational skills5+ years’ experience in healthcare or healthcare-focused marketMinimum Education: Bachelor’s DegreeSQL experienceSales (either net new sales or expansions/renewals)Healthcare data and analysesMedicare and/or Medicaid programsThe digital health landscape and/or at an early-stage company