Senior Health Plan Client Success Lead

AVP; Los Angeles (CA); A distancia; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote-first

Remote-first with office option

Competitive salary & bonus structure

Health, dental, vision insurance

FSA/HSA plans

Descripción de la vacante

Wellth in Los Angeles is seeking a Senior Healthcare Account Manager to manage client accounts with health plans and providers nationwide. You will own relationships, lead program implementations, and build long-term partnerships to demonstrate program value and drive renewals.

The role offers flexible, remote-first arrangements with the option to work from our Marina Del Rey space; travel up to 30% is possible. Strong communication, data analytics, and healthcare experience are essential.

Formación

• Minimum Education: Bachelor's Degree.
• 5+ years' experience in healthcare or healthcare-focused market.
• Account management and/or client-facing experience with health insurers and/or risk-bearing providers.
• Strong communication, presentation and interpersonal skills.
• Excellent project management skills, leading implementations and/or other complex initiatives.
• Experience working with senior healthcare executives.
• Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen).
• Understanding of the Quality landscape, including experience supporting HEDIS performance improvement.
• Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges.
• Excellent attention to detail, multitasking and organizational skills.
• Self-starter with strong analytical skills and a data-driven focus.
• Up to 30% travel.

Responsabilidades

• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
• Serve as the voice of the customer and champion customer needs internally at Wellth
• Make everything that we do better and smarter, using data as your guide where possible
• Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle.
• Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives.
• Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution.
• Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement.
• Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact.
• Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations.
• Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners.
• Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country.

Conocimientos

Account management

Client-facing

Communication

Presentation

Project management

Analytical skills

SQL experience

Sales experience

Data-driven

Educación

Bachelor's Degree

Herramientas

CRM tools

Descripción del empleo

Wellth in Los Angeles is seeking a Senior Healthcare Account Manager to manage client accounts with health plans and providers nationwide. You will own relationships, lead program implementations, and build long-term partnerships to demonstrate program value and drive renewals.

The role offers flexible, remote-first arrangements with the option to work from our Marina Del Rey space; travel up to 30% is possible. Strong communication, data analytics, and healthcare experience are essential.