Senior Head of Operations — Remote DTC Growth

Paired; New York (NY); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Performance-based incentives

Equity opportunities

Remote work worldwide

Job summary

Paired, a remote-first staffing partner, connects top talent to U.S. and international remote roles.

The company is seeking a hands-on Head of Operations to own the operational backbone of a fast-growing DTC wellness brand, overseeing supply chain, manufacturing, QA, compliance, fulfillment, and customer experience. The role reports to the founder and requires building scalable systems and leading the operations team.

Qualifications

• Significant experience leading operations at high-growth DTC brands with multi eight- or nine-figure revenues.
• Direct experience in the supplement, nutraceutical, or wellness industry with manufacturing, quality assurance, and regulatory knowledge.
• End-to-end supply chain leadership including forecasting, inventory management, purchase orders, and 3PL oversight.
• Sourcing and negotiating with manufacturers, especially across the US and China.
• Knowledge of COAs, cGMP standards, certifications, and quality control processes.
• Experience managing customer support operations and improving returns, refunds, and chargebacks.
• Proven ability to lead teams and other functional leaders.
• Strong commercial negotiation skills and track record of reducing operational costs.
• Ability to operate independently and take ownership without constant direction.

Responsibilities

• Own end-to-end supply chain and inventory management; forecast, plan, po and replenish.
• Lead manufacturing partnerships across US and China; negotiate favorable terms.
• Ensure quality assurance and regulatory compliance with COAs, cGMP, and certifications.
• Drive product development readiness and launches; coordinate packaging and fulfillment.
• Oversee customer experience ops; scale support and reduce returns and chargebacks.
• Audit vendors and contracts; implement cost-saving measures and compliance controls.
• Build scalable SOPs, dashboards, and KPIs; lead cross-functional execution.
• Develop and grow the operations team to support rapid growth.

Skills

Autonomy

Commercial acumen

Operations leadership

Negotiation

Scrappy / resourceful

Data-driven

Tools

AI dashboards

Job description

Paired, a remote-first staffing partner, connects top talent to U.S. and international remote roles.

The company is seeking a hands-on Head of Operations to own the operational backbone of a fast-growing DTC wellness brand, overseeing supply chain, manufacturing, QA, compliance, fulfillment, and customer experience. The role reports to the founder and requires building scalable systems and leading the operations team.