Remote Head of Operations | Scale a DTC Wellness Brand

Paired; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Equity potential

Incentives

Career growth

Job summary

Paired is seeking a hands-on Head of Operations to own the entire operational backbone for a fast-growing US-based DTC wellness brand. You will oversee supply chain, manufacturing, quality/compliance, fulfillment, and vendor management while partnering with the founder as the senior operations lead.

The role requires building scalable SOPs, dashboards, and cross-functional execution across operations, customer experience, and creative teams.

Qualifications

• Significant experience leading operations at high-growth DTC brands (multi eight-figure or nine-figure revenues).
• Direct experience in supplement/nutraceutical/wellness manufacturing, QA, and regulatory compliance.
• Proven experience managing end-to-end supply chain, forecasting, inventory, and 3PL oversight.

Responsibilities

• Own end-to-end supply chain operations, forecasting, inventory planning, POs, and replenishment.
• Lead manufacturing negotiations, optimize COGS, and build supplier relationships.
• Oversee QA, COAs, cGMP, and regulatory compliance.
• Lead product launch readiness, packaging, inventory, and fulfillment.
• Oversee customer experience ops and improve returns/chargebacks.
• Audit vendors and contracts, manage brand protection and compliance.

Skills

Operations leadership

Supply chain management

Manufacturing & cost optimization

Quality Assurance & regulatory

Cost optimization & negotiations

Vendor management

Tools

ERP systems

BI dashboards

AI dashboards

Job description

Paired is seeking a hands-on Head of Operations to own the entire operational backbone for a fast-growing US-based DTC wellness brand. You will oversee supply chain, manufacturing, quality/compliance, fulfillment, and vendor management while partnering with the founder as the senior operations lead.

The role requires building scalable SOPs, dashboards, and cross-functional execution across operations, customer experience, and creative teams.