Head of Operations - Remote, Scale a DTC Wellness Brand

Paired; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Performance-based incentives

Equity participation (subject to terms

Job summary

Paired is seeking a hands-on Head of Operations to own the company's operational backbone as it scales rapidly. This senior leader will partner directly with the founder, oversee supply chain, manufacturing, quality/compliance, fulfillment, and customer experience operations, and build scalable SOPs and dashboards for cross-functional execution.

The role requires autonomous, problem-solving leadership with proven experience in high-growth DTC or subscription businesses, ideally in nutraceuticals

Qualifications

• Significant experience leading operations at high-growth DTC brands.
• Direct experience in supplement/nutrition manufacturing, QA and regulatory compliance.
• Proven track record in supply chain and 3PL oversight.
• Strong negotiation skills with manufacturers (US/China) and cost control.

Responsibilities

• Own end-to-end supply chain, forecasting, inventory planning, PO & replenishment.
• Oversee manufacturing partnerships, cost optimization & supplier relations.
• Ensure regulatory compliance, COAs, cGMPs, and quality controls.
• Lead product launch operations, packaging, inventory availability, and fulfillment.
• Scale customer experience operations and reduce returns and chargebacks.
• Manage vendor contracts and operational legal matters; protect brand.

Skills

Senior operations leadership

High-growth DTC operations

Supply chain management

Manufacturing & QA

Vendor negotiation

Team leadership

Data-driven dashboards

Tools

AI-powered dashboards

Job description

Paired is seeking a hands-on Head of Operations to own the company's operational backbone as it scales rapidly. This senior leader will partner directly with the founder, oversee supply chain, manufacturing, quality/compliance, fulfillment, and customer experience operations, and build scalable SOPs and dashboards for cross-functional execution.

The role requires autonomous, problem-solving leadership with proven experience in high-growth DTC or subscription businesses, ideally in nutraceuticals