Senior HCM & Payroll Support Specialist (Remote)

Netchex; Covington (LA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly environment

Growth and certifications

Mentorship and team development

Job summary

Netchex, a leading HCM and payroll platform, is seeking a Client Support Expert, HCM. You will guide clients through payroll cycles, resolve system issues, and maximize platform adoption, acting as the trusted voice in every interaction.

The role emphasizes empathy, clear communication, and hands-on knowledge of payroll workflows. You’ll collaborate with Implementation, Product, and Engineering, mentor teammates, and grow through training and certifications in a remote/hybrid US-based

Qualifications

• 3+ years of hands-on payroll operations or payroll technology client support experience.
• Payroll and/or PEO experience required.
• Experience with payroll systems or HCM platforms is preferred.

Responsibilities

• Deliver client-focused support across phone, email, and CRM/ticketing with first-contact resolution.
• Respond promptly and accurately, de-escalate concerns professionally.
• Own end-to-end issue resolution, troubleshoot payroll discrepancies and configurations.
• Maintain complete documentation of client interactions in the CRM.
• Identify recurring issues and contribute to knowledge bases and process improvements.
• Educate clients on Netchex features and self-service tools to drive adoption.
• Coordinate with Implementation, Product, and Engineering for complex issues.
• Mentor newer team members and share expertise.
• Pursue ongoing training and certifications to deepen product knowledge.
• Contribute to team goals and broader client success objectives.

Skills

Payroll operations

Payroll technology

Customer support

Netchex knowledge

FPC/CPP certification

Tools

Netchex

Job description

Netchex, a leading HCM and payroll platform, is seeking a Client Support Expert, HCM. You will guide clients through payroll cycles, resolve system issues, and maximize platform adoption, acting as the trusted voice in every interaction.

The role emphasizes empathy, clear communication, and hands-on knowledge of payroll workflows. You’ll collaborate with Implementation, Product, and Engineering, mentor teammates, and grow through training and certifications in a remote/hybrid US-based