Senior Hardware Reliability Engineer - Remote US

Nebius; Kansas City (KS); Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) plan with company contribution

Flexible paid time off

Paid parental leave

Job summary

A cloud computing company is seeking a Senior Hardware Support Engineer to ensure production hardware reliability across mission-critical data centers. Responsibilities include performing root cause analysis for hardware and firmware failures, managing vendor communications, and improving system reliability. Candidates should have hands-on experience with server hardware, strong problem-solving skills, and the ability to work in cross-functional teams. This role is remote within the U.S., offering a salary between $125,000 and $180,000 plus bonuses.

Qualifications

• Strong hands-on expertise with server hardware in data center or large-scale production environments.
• Proven experience performing root cause analysis of hardware and firmware failures.
• Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes.
• Experience working directly with hardware vendors and engineering teams to resolve production issues.
• Structured problem-solving skills using formal IT or incident management methodologies.
• Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns.
• Experience coordinating technical activities with on-site operations teams.
• Ability to manage multiple concurrent investigations with production impact.
• Clear written and verbal communication skills in cross-functional environments.

Responsibilities

• Leading root cause analysis for complex hardware and firmware failures across production fleets.
• Aggregating recurring problems and error patterns to identify systemic reliability issues.
• Acting as the senior escalation point for hardware-related incidents impacting availability or performance.
• Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions.
• Partnering with internal engineering teams to validate fixes and prevent recurrence.
• Performing hardware and firmware validation before fleet-wide rollout.
• Driving structured incident investigations using established IT problem management methodologies.
• Supporting on-site teams with technical coordination during critical hardware events.
• Improving hardware observability, failure tracking, and reporting processes.
• Contributing to long-term hardware reliability strategy and fleet-wide stability improvements.

Job description

A cloud computing company is seeking a Senior Hardware Support Engineer to ensure production hardware reliability across mission-critical data centers. Responsibilities include performing root cause analysis for hardware and firmware failures, managing vendor communications, and improving system reliability. Candidates should have hands-on experience with server hardware, strong problem-solving skills, and the ability to work in cross-functional teams. This role is remote within the U.S., offering a salary between $125,000 and $180,000 plus bonuses.