Senior Hardware Reliability Engineer — Failure Analytics

Tata Consultancy Services Limited; Mountain View (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Tata Consultancy Services in Mountain View, CA is seeking a Senior Engineer in Hardware Reliability to triage returned units and drive root-cause analysis across electrical, optical, and firmware domains.

You will develop Python/SQL pipelines, review diagnostic logs and test data, and coordinate with manufacturing partners to resolve failures and track RMAs end-to-end.

Applicants should bring 5+ years in hardware failure analysis and experience with ERP/MES systems and SAP workflows.

Qualifications

• 5+ years of experience in hardware failure analysis, reliability engineering, or manufacturing test/quality for complex systems with electrical, optical, mechanical, and firmware components.
• Strong proficiency in Python and SQL for querying databases, automating data pipelines, and building tracking dashboards.
• Proven ability to analyze system logs, diagnostic fault codes, and manufacturing test data to isolate hardware defects from firmware, calibration, or integration issues.
• Experience organizing and managing large failure ticket queues (categorizing failure modes, linking root-cause issues, and tracking open items to closure).
• Working knowledge of ERP/MES systems (e.g., SAP), BOM/part revisions, component serial-number genealogy, and end-to-end RMA material tracking.

Responsibilities

• Triage returned hardware units by combining diagnostic log analysis, test data review, and hands-on lab verification.
• Organize failure tickets into structured failure buckets and track the status of each investigation through closure.
• Track end-to-end RMA material flow and component genealogy across internal labs and manufacturing partners.
• Build and maintain Python/SQL scripts and automated spreadsheets/dashboards to summarize failure trends and reliability metrics.

Skills

Python

SQL

Tools

SAP

Job description

Tata Consultancy Services in Mountain View, CA is seeking a Senior Engineer in Hardware Reliability to triage returned units and drive root-cause analysis across electrical, optical, and firmware domains.

You will develop Python/SQL pipelines, review diagnostic logs and test data, and coordinate with manufacturing partners to resolve failures and track RMAs end-to-end.

Applicants should bring 5+ years in hardware failure analysis and experience with ERP/MES systems and SAP workflows.