Hardware Failure Analysis Engineer

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 85,000 - 138,000; Full time

Job summary

Palo Alto Networks is seeking a Failure Analysis Engineer to join the Technical Operations team. You will collaborate with HW and SW engineering and Customer Support to perform root cause failure analysis on Customer product RMAs and drive corrective actions.

Responsibilities include analyzing failures, tracking RMA trends, and maintaining data in SAP/Salesforce. A strong Linux background and hardware debugging skills are essential.

Qualifications

• Strong Linux system administration knowledge.
• Network protocol knowledge.
• Outstanding communication skills, both written and verbal.
• A highly collaborative working style is a must.
• Moderate to fluent in programming languages and tools used for the test environment (Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU).
• Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.
• Demonstrated ability at hardware debugging to component level and fault isolation.
• Knowledge of Salesforce, JIRA and SAP desired.
• Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design).

Responsibilities

• Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.
• Resolve escalated RMA’s by determining the hardware root cause of the failure issue.
• Track and report on RMA failure trends by product and cause to the Tech Op’s team.
• Track the progress of all in-progress RMA’s requiring FA and prioritizing accordingly.
• Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
• Maintain accurate data entry into SAP and Salesforce database tools.

Skills

Linux

Networking

Communication

Teamwork

Tcl

Expect

Shell scripting

Python

Networking hardware

Hardware debugging

Salesforce

JIRA

SAP

Schematics reading

Allegro CAD

Education

Bachelors or Associates in Engineering discipline

Job description

Palo Alto Networks is seeking a Failure Analysis Engineer to join the Technical Operations team. You will collaborate with HW and SW engineering and Customer Support to perform root cause failure analysis on Customer product RMAs and drive corrective actions.

Responsibilities include analyzing failures, tracking RMA trends, and maintaining data in SAP/Salesforce. A strong Linux background and hardware debugging skills are essential.