Senior Guest Services Representative

Air Mobility Command; Fairchild Air Force Base (WA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

NAF benefits

Job summary

Air Mobility Command at Fairchild AFB seeks a part-time Lodging Clerk for the 92 Force Support Squadron's Fairchild Inn. The role supports front desk operations, reservations, room assignments, and guest services.

Requires experience with hotel PMS, strong verbal and written communication, and the ability to supervise others. Regular part-time schedule is 20 hours per week with NAF benefits eligibility.

Qualifications

• Utilizing automated systems and computer software (i.e., hotel property management system or equivalent).
• Providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility.
• Performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.).
• Previous experience leading the work of others is highly desirable.

Responsibilities

• Assist guests with reservations, check-ins, and check-outs at the front desk.
• Operate the lodging PMS to manage bookings, room assignments, and cashier reports.
• Provide courteous guest service and enforce facility policies as needed.

Skills

Front desk duties

Verbal and written communication

Guest services

Team leadership

Tools

Property Management System (PMS)

Job description

About the Position

This position is Non-appropriated Fund (NAF) and will be assigned to the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The purpose of this position is to support the front desk/office operation for Lodging. This is a Regular Part-time position; guaranteed 20 hours per week. Employees are eligible for Air Force NAF benefits. Must meet appropriate minimum age requirements for working with and/or serving alcoholic beverages.

Who May Apply

Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/01/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

• Utilizing automated systems and computer software (i.e., hotel property management system or equivalent)
• providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility
• performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.)
• Previous experience leading the work of others is highly desirable.