Housekeeping Shift Manager, NF-03.

Obsolete Site; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Army Non‑Appropriated Funds (NAF) employment opportunity calls for a dedicated shift manager in a housekeeping and laundry operation at an AFRC resort. You will oversee a specific shift, supervise unionized staff, and coordinate day-to-day hotel guest services to ensure quality and efficiency.

Responsibilities include planning workloads, maintaining records, conducting room inspections, managing inventories, handling guest discrepancies, enforcing grooming standards, and performing related

Qualifications

• Two years demonstrated work experience in housekeeping in a hotel or related field.
• Ability to apply inspection procedures and interact with all levels with tact and diplomacy.
• Effective oral and written communication.
• Knowledge of computers; experience with Word and Excel preferred.

Responsibilities

• Oversee a specific shift in housekeeping and laundry operations and supervise staff.
• Plan workloads, schedule tasks, and maintain daily operation records.
• Inspect rooms and areas, ensure standards, and monitor equipment and supplies.
• Resolve guest discrepancies per policy and follow up as needed.
• Approve/disapprove leave, recognize performance, and enforce grooming standards.
• Perform related administrative tasks including purchase requests and incident reporting.

Skills

Housekeeping experience

Communication skills

Diplomacy

Computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

Duties

Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to‑day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons.

Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operation of the department. Plans and schedules completion of work according to priorities and deadlines. Prepares and maintains daily operational records and reports. Ensures that lost and found policies and procedures are followed. Assist in the supervision and conduct of inventories, including the preparation of inventory records. Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required, and that cleanliness and condition and inventory of furnishings in accordance with established standards on a daily basis. Completes inspection checklist, and monitors proper care and use of equipment and supplies.

Interacts with guests to resolve room discrepancies and concerns, determines resolution according to policy and practice, and follows‑up. Exercises tact and diplomacy when dealing with sensitive or privacy concerns. Performs supervisory functions such as approving or disapproving leave, rating, disciplining, and/or providing recognition for performance. Enforces proper grooming standards, conduct and cleanliness standards of the staff. Follows emergency procedures to respond and direct housekeeping staff and guests. Performs administrative functions such as preparing purchase requests.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A Qualified Candidate Must Possess The Following

Two years demonstrated work experience that provided a working knowledge of housekeeping in a hotel or related field. Must be able to apply inspection procedures and be able to meet and deal with all levels of personnel, and apply a high degree of tact and diplomacy that demonstrates strong leadership qualities. Must be able to effectively communicate orally and in writing. Must be knowledgeable in using computers and different programs: experience with micro soft word and excel is preferred.

Education

This job does not have an education qualification requirement.

Area Of Consideration

• This job is open to candidates who live in this commuting area (the Island of Oahu). If determined that area of consideration is to be expanded, all candidates will be considered. If you reside outside of the local commuting area, relocation costs will be at your expense.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Additional Information

• Additional referrals from this announcement may occur for up to 90 days after the closing date.
• Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID‑compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non‑Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on‑base facilities, including fitness centers, libraries, and many other amenities.

Regular full‑time and part‑time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.