Senior Guest Services Manager

Kalahari Resorts; Sandusky (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Internal promotion

Wellness programs

Educational opportunities

Full-time benefits

401(k) match

PTO

Job summary

Kalahari Resorts & Conventions seeks a Senior Guest Services Manager in Sandusky, OH to oversee front office operations and drive exceptional guest satisfaction. You will lead the Guest Services team, manage registration, billing, concierge, bell/valet, and PBX, and serve as second-in-command to the department director.

Join a resort renowned for its family-friendly environment and iconic indoor waterpark, with a focus on service excellence and guest-centric operations across multiple outlets.

Qualifications

• At least two years’ managerial experience in front office or guest services at a hotel/resort with over 300 rooms.
• Proven ability to multi-task, manage detailed processes, and create accountability around department standards.
• Guest-forward, positive attitude and enthusiasm.
• Flexible schedule, including nights and weekends.
• A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• Experience navigating hotel renovations as a front desk manager is highly preferred.

Responsibilities

• Oversee resort-wide front office operations to ensure smooth guest registration, billing, concierge, bell/valet, and PBX services.
• Lead the Guest Services team to maintain high levels of guest satisfaction and service standards.
• Act as second-in-command to the department director and manage day-to-day front office activities.
• Collaborate with other departments to ensure seamless guest experiences during busy periods and renovations.

Skills

Managerial experience

Multi-tasking

Guest-focused

Flexible schedule

Tourism industry knowledge

Renovation experience (front desk)

Job description

Description

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our Senior Guest Services Manager position. In this role you’ll be responsible for resort-wide, overall levels of guest satisfaction. The Senior Guest Services Manager will serve as second-in-command to the department director, overseeing all aspects of the front office including guest registration, guest billing, concierge services, bell/valet services, and PBX operations. This individual will manage the Guest Services team to ensure smooth operations and excellent guest service.

REQUIRED:

• At least two years’ managerial experience in front office or guest services at a hotel/resort with over 300 rooms
• Proven ability to multi-task, manage detailed processes, and create accountability around department standards
• Guest-forward, positive attitude and enthusiasm
• Flexible schedule, including nights and weekends
• A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• Experience navigating hotel renovations as a front desk manager is highly preferred

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off, dedicated wellness days and holiday pay
• Discounts and resort benefits

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service