Senior Guest Experience & Services Leader

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

El Encanto in Santa Barbara seeks a Sr. Guest Services Manager to lead a hands-on team delivering warm, polished, and personalized experiences for every guest.

You will oversee Guest Services, Bell, and Valet, guiding arrivals and departures, coordinating luggage, transportation, and special requests with a focus on luxury standards. Collaborating with Front Desk and other departments, you will anticipate guest needs, maintain VIP profiles, and uphold El Encanto's renowned service quality, while

Responsibilities

• Oversee Guest Services, Bell, and Valet operations to deliver warm, polished service.
• Lead arrival and departure experiences and manage luggage, vehicles, and guest requests.
• Coordinate with Front Desk and other departments to anticipate and fulfill guest needs.

Job description

El Encanto in Santa Barbara seeks a Sr. Guest Services Manager to lead a hands-on team delivering warm, polished, and personalized experiences for every guest.

You will oversee Guest Services, Bell, and Valet, guiding arrivals and departures, coordinating luggage, transportation, and special requests with a focus on luxury standards. Collaborating with Front Desk and other departments, you will anticipate guest needs, maintain VIP profiles, and uphold El Encanto's renowned service quality, while