Guest Experience Lead - Front Office & Services

Hilton; Santa Barbara (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP discount program

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton Santa Barbara Beachfront Resort is seeking a Guest Services Manager to lead personalized guest experiences and drive engagement across front office and related operations.

You will supervise guest services activities, enhance service quality, and support front desk shifts as needed. The role combines leadership with hands-on operations in a fast-paced hospitality setting, offering strong career development and competitive benefits.

Qualifications

• Passion for hospitality and creating memorable guest experiences.
• Creative activations and guest engagement ideas for holidays and events.
• Strong sales and communication to promote holiday, event, and guest experience packages.
• Experience in Front Office or guest services; supervisory or management experience preferred.

Responsibilities

• Oversee guest services operations across bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
• Monitor guest satisfaction, address service issues, and guide the team to implement improvements.
• Manage department administration including budgeting, forecasting, policy enforcement, and special projects.
• Inspire and develop the team with coaching and performance management to foster a positive work environment.

Skills

Guest services

Sales skills

Leadership

Communication

Customer focus

Event planning

Job description

Hilton Santa Barbara Beachfront Resort is seeking a Guest Services Manager to lead personalized guest experiences and drive engagement across front office and related operations.

You will supervise guest services activities, enhance service quality, and support front desk shifts as needed. The role combines leadership with hands-on operations in a fast-paced hospitality setting, offering strong career development and competitive benefits.