Senior Guest Experience Leader

Synergy Global Housing; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Synergy Global Housing in San Diego, CA is seeking a Senior Guest Service Representative to guide the Guest Services team and ensure the highest level of customer satisfaction for guests and partner properties.

This role involves training, handling service requests, coordinating with operations and vendors, and leading process improvements while maintaining service standards and timely communication.

Qualifications

• Proficient in Microsoft Office and standard office software.
• Excellent communication skills to build rapport and deliver high service standards.
• Strong problem-solving abilities to resolve guest issues quickly.

Responsibilities

• Train and develop the Guest Services team to uphold service standards.
• Receive and process guest service requests ensuring needs are met per standards.
• Evaluate and improve procedures to enhance efficiency and guest satisfaction.
• Coordinate with properties/vendors and track service completion.

Skills

Microsoft Office

Communication skills

Problem solving

Job description

Synergy Global Housing in San Diego, CA is seeking a Senior Guest Service Representative to guide the Guest Services team and ensure the highest level of customer satisfaction for guests and partner properties.

This role involves training, handling service requests, coordinating with operations and vendors, and leading process improvements while maintaining service standards and timely communication.