Senior Guest Experience Lead & Process Improvement

Synergy Global Housing LLC; San Diego (CA); In loco; USD 34.000 - 41.000; Tempo pieno

Descrizione del lavoro

Synergy Global Housing LLC in San Diego, CA is seeking a Senior Guest Service Representative to lead the Guest Services team and uphold the highest standards of customer satisfaction for SilverDoor's Guests.

You will collaborate with the Customer Experience Manager/General Manager, train staff, handle high-priority guest issues, and coordinate with cross-functional teams to improve processes while ensuring timely service and vendor coordination.

Competenze

• Proficient in usage of Microsoft Office.
• Excellent communication skills to build rapport and maintain working relationships while delivering a high standard for service.

Mansioni

• Leads and trains the Guest Services team, ensuring high customer satisfaction.
• Manages service requests and coordinates with properties to fulfill guest needs.
• Implements process improvements and monitors service quality.

Conoscenze

Microsoft Office

Excellent communication

Problem solving

Time management

Descrizione del lavoro

Synergy Global Housing LLC in San Diego, CA is seeking a Senior Guest Service Representative to lead the Guest Services team and uphold the highest standards of customer satisfaction for SilverDoor's Guests.

You will collaborate with the Customer Experience Manager/General Manager, train staff, handle high-priority guest issues, and coordinate with cross-functional teams to improve processes while ensuring timely service and vendor coordination.