Senior Catering Sales Manager

Loews Hotels & Co; Chicago (IL); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Retirement benefits

Paid Sick Days

Vacation

Holidays & Paid Bereavement

Training & Development opportunities

Career growth

Tuition Reimbursement

Pet Insurance & Pet Bereavement

Team Member Hotel Rates, other perks

Discounted Parking

Complimentary meals in Team Member Caf

Complimentary fitness center access

Volunteer opportunities

Job summary

Loews Chicago Hotel is seeking an experienced Senior Catering Sales Manager to lead catering sales, service large events, and drive revenue growth. You’ll promptly reply to leads, prospect new business, conduct site visits, and coordinate all booked catering events.

As a key member of the Meetings and Events team, you’ll develop compelling wedding packages and menus with the F&B team, research the competitive landscape, and partner with Brand and PR to optimize online presence.

Qualifications

• Minimum four years’ catering sales management experience in a full-service hotel environment.
• Certified Meeting Planner, Certified Professional in Catering and Events, or similar Designation preferred.
• General knowledge of all hotel departments.
• Proven success in Sales.
• Delphi experience preferred.
• Diagram Writing Software experience, such as Social Tables, preferred.
• Proficient in Microsoft Office Suite.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Promptly reply to incoming leads.
• Actively prospect new catering business seeking to make connections and generate revenue.
• Conduct site visits to support in converting business.
• Plan, coordinate and service all booked catering events.
• Develop and implement Catering Sales strategy to retain and grow catering business.
• Work with Director of Meetings and Events to host, or participate, in local events to attract new business.
• Collaborate with Director of Meetings and Events and F&B Team to establish best in class wedding packages, catering specialty menus, etc.
• Research the competitive catering environment to define potential sources of catering business.
• Partner with Brand and PR Team to maintain and optimize 3rd party website presence.
• Block space effectively in Delphi to maximize potential revenues, following policies.
• Distribute all necessary documents, including BEOs and resumes, to hotel departments.
• Accurately forecast group’s anticipated revenue spend.
• Schedule and coordinate pre-convention and post-convention meetings; discuss group plans for future events.
• Solicit client feedback on Meeting Planner Survey.
• Partner with Financial Service Center to ensure all credit and billing aspects are fulfilled.
• Attend all meetings as appropriate: Staff, Department, Resume Review and BEO Meeting, etc.
• Work on special projects as assigned by Director of Meetings and Events.
• All other duties as assigned.

Skills

Sales expertise

Relationship building

Forward thinking

Time management

Communication

Collaborative teamwork

Education

Certified Meeting Planner

Certified Professional in Catering and Events

Tools

Delphi

Social Tables

Microsoft Office

Job description

Who We Are

Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits
• retirement benefits
• Paid Sick Days
• Vacation
• Holidays & Paid Bereavement
• Training & Development opportunities
• career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking
• Complimentary meals in Team Member Café while working
• Complimentary use of the fitness center
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We’re Looking For

Loews Hotels & Co seeks an experienced Senior Catering Sale Manager with an entrepreneurial spirit. This role is responsible for booking and servicing Catering business in order to meet revenue goals. The Senior Catering Sales Manager is an integral part of the Meetings and Events team, spearheading projects in order to prospect new, and grow existing Catering business. Success in this role includes creatively finding opportunities to reach revenue goals and ensuring that contracted events are executed to planned specifications, providing total guest satisfaction and seeking repeat business.

Who You Are

• An established sales expert and relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• Masterful time manager
• Effective communicator who is comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment

What You’ll Be Doing

• Promptly reply to incoming leads
• Actively prospect new Catering business seeking to make connections and generate revenue
• Conduct Site Visits to support in converting business
• Plan, coordinate and service all booked Catering events
• Participate in developing and implementing Catering Sales strategy to retain and grow Catering business which may include special promotions to grow specific segments, sales blitzes, etc.
• Work with Director of Meetings and Events to host, or participate, in local events to attract new business
• Collaborate with Director of Meetings and Events and F&B Team to establish best in class Wedding Packages, Catering specialty menus, etc.
• Research the competitive catering environment to define potential sources of Catering business and to determine strengths and weaknesses of competitors
• Partner with Brand and PR Team to maintain and optimize 3rd party website presence
• Block space effectively in Delphi to maximize potential revenues, following business review and space release policies on property
• Distribute all necessary documents, including Banquet Event Orders and resumes, to all appropriate hotel departments to facilitate efficient operations
• Accurately forecast group’s anticipated revenue spend
• Schedules and coordinates pre-convention and post-convention meetings when requiredDiscuss group’s plans for future events, encouraging rebooking
• Responsible for soliciting client’s for feedback on Meeting Planner Survey
• Partners with Financial Service Center to ensure all aspects of credit and billing process are fulfilled
• Attend all meetings as appropriate: Staff, Department, Resume Review and BEO Meeting, etc.
• Works on special projects as assigned by Director of Meetings and Events
• All other duties as assigned

Your Experience Includes

• Minimum four years’ catering sales management experience in a full-service hotel environment
• Certified Meeting Planner, Certified Professional in Catering and Events, or similar Designation preferred
• General knowledge of all hotel departments
• Proven success in Sales
• Delphi experience preferred
• Diagram Writing Software experience, such as Social Tables, preferred
• Proficient in Microsoft Office Suite
• Able to work a flexible schedule including weekends and holidays

Reports to: Director of Meetings & Events

Salary range for this position, based on experience, is $63,300.00 to $79,100.00.

This position is eligible for a performance-based incentive program.

Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits.

About Loews Hotels & Co

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.

We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.

We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.