Senior Grid Solutions Specialist - Customer Enablement

X Development, LLC

Mountain View (CA)

Hybrid

USD 163,000 - 245,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and equity

Medical, dental, and vision

Generous PTO

401(k) with employer contribution

Alphabet-backed environment

Job summary

X Development, LLC in Mountain View, CA (HQ) seeks a Senior Customer Solutions Specialist to lead technical delivery of Tapestry’s products to utilities, grid operators, and energy market participants worldwide. You will manage ingestion and transformation of complex grid data, resolve modeling discrepancies, and deliver fully functional products to customers.

You will partner with cross-functional teams to ensure successful onboarding, train user groups, and develop deployment playbooks that

Qualifications

5+ years of experience in power systems engineering, with a focus on grid data, modelling, simulation, or the technical implementation of planning software.
Proven experience delivering complex technical projects to external clients.
Expertise in working with physical grid data (GIS), electrical grid data formats (CIM, PSS/E, CYME, DIGSILENT) and performing technical model validation.
Ability to translate complex technical blockers into business risks for teams.

Responsibilities

Deploy Tapestry products to our customers
Train user groups on products, ensuring they move from access to adoption quickly
Support ingestion, cleaning, and transformation of large-scale utility datasets and grid models to the Tapestry platform
Leverage deep technical expertise to resolve complex topology errors and powerflow modeling discrepancies with cross-functional teams
Feed learnings from new customer onboarding back to product roadmap
Develop new playbooks for our products based on customer deployments to accelerate speed-to-impact
Lead special projects that don't fit the standard deployment box
Conduct technical screening
Conduct technical due diligence on prospective customers and their data to assess readiness for Tapestry’s products
Assess customer grid modeling practices and software compatibility to estimate complexity and timeline for onboarding
Identify potential modeling blockers or data gaps early in pre-sales to set expectations
Partner with sales to translate assessments into actionable project plans and risk evaluations
Design and execute experiments to validate new use cases or test entry into new markets