Senior Graduate Policy & Appeals Coordinator

George Mason University; Fairfax (VA); Hybrid; USD 66,000 - 84,000; Full time

Job summary

George Mason University is seeking a Senior Graduate Academic Affairs Coordinator in Fairfax, VA. The role provides high-level support for graduate policies, manages exceptions and appeals, and enhances graduate workflows within the Graduate Division.

You will oversee document preparation, stakeholder communications, and records management while collaborating with the Graduate Division Operations team to improve policies and procedures across departments.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2–4 years professional office experience with strong stakeholder/customer service.
• Experience with policies, codes, regulations, rules or laws.
• Ability to apply policies to real-world situations and communicate them effectively.
• Strong communication and stakeholder management skills.
• Ability to gather, analyze information and present clearly in writing and verbally.
• Proficient with MS Office and Adobe products; able to learn new tools.
• Skill in organizing, prioritizing and multitasking to meet deadlines.
• Proactive in identifying needs and developing solutions.
• Maintain confidentiality and compliant handling of sensitive information.

Responsibilities

• Lead review and processing of graduate student exceptions to policies and appeals.
• Manage complex exception-to-policy processes and prepare required documentation.
• Oversee graduate student appeals and communicate outcomes to students and faculty.
• Serve as primary resource for inquiries about exceptions and appeals.
• Ensure records management complies with accreditation and university procedures.
• Coordinate graduate leaves of absence and communicate outcomes.
• Maintain confidentiality of student records and sensitive information.
• Support data-driven assessment of policy implementation and trends.

Skills

Bachelor's degree

Office experience

Stakeholder mgmt

Policy experience

Policy applications

Communication

Data analysis

Written & verbal skills

MS Office

Adobe products

Time management

Problem solving

Attention to detail

Confidentiality

Education

Bachelor's degree in related field

Master's degree preferred

Tools

MS Office

Adobe

Job description

George Mason University is seeking a Senior Graduate Academic Affairs Coordinator in Fairfax, VA. The role provides high-level support for graduate policies, manages exceptions and appeals, and enhances graduate workflows within the Graduate Division.

You will oversee document preparation, stakeholder communications, and records management while collaborating with the Graduate Division Operations team to improve policies and procedures across departments.