Hybrid Academic Standards Case Manager & Hearing Officer

George Mason University; Fairfax (VA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

George Mason University in Fairfax, VA is seeking an Academic Standards Case Manager. The role provides substantive leadership and support to the Academic Standards Office, serving as a hearing officer and records manager to ensure policy compliance and effective case management.

Responsibilities include case adjudication, FOIA coordination, office administration, and student/faculty support. A Bachelor's degree is required; Master’s degree is preferred.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience with case adjudication and administrative support.
• Strong problem-solving and organizational abilities.
• Excellent written and verbal communication; professional interaction.
• Ability to handle sensitive information per FERPA rules; strong customer service.

Responsibilities

• Case adjudication and processing of referrals; ensure fair handling.
• Coordinate hearings, prepare materials, and maintain case files.
• Respond to FOIA requests and manage information requests.
• Provide front-desk support and administrative services for the office.
• Support communications and documentation of policies and procedures.
• Build relationships with faculty, staff, and students to assist cases.
• Maintain case management systems with accuracy and timeliness.
• Support educational or developmental sanctions and follow-up actions.

Skills

Problem-solving

Organizational skills

Multitasking

Written and verbal communication

Microsoft Office

FERPA compliance

Customer service

Stakeholder engagement

Data management

Attention to detail

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Ellucian Banner

eVA procurement system

Bank of America Works

Job description

George Mason University in Fairfax, VA is seeking an Academic Standards Case Manager. The role provides substantive leadership and support to the Academic Standards Office, serving as a hearing officer and records manager to ensure policy compliance and effective case management.

Responsibilities include case adjudication, FOIA coordination, office administration, and student/faculty support. A Bachelor's degree is required; Master’s degree is preferred.