Senior Go-to-Market Operations Specialist

SAFe by Scaled Agile, Inc.; Boulder (CO); Hybrid; USD 79,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Flexible paid time off

Company-paid sabbatical after six years

Job summary

A global training and enablement platform is seeking a Senior GTM Operations Specialist in Boulder, Colorado. This role involves collaborating with sales leadership on process improvements, analyzing sales performance data, and optimizing go-to-market strategies. The ideal candidate has over 4 years of B2B experience, strong analytical skills, and proficiency in CRM systems like Salesforce. Competitive salary range is offered for this position along with additional benefits including equity options and flexible paid time off.

Qualifications

• Experience in a B2B organization with Revenue Operations.
• Strong problem-solving and data-analysis skills.
• High proficiency in CRM systems like Salesforce.

Responsibilities

• Collaborate with sales leadership on sales processes.
• Optimize key processes for the GTM strategy.
• Analyze sales performance data for insights.

Skills

Proactiveness

Analytical Skills

Communication

Technical Acumen

CRM Expertise

Education

4+ years in Revenue Operations or Sales Operations

Tools

Salesforce

Marketo

Tableau

Job description

Scaled Agile, Inc. (SAI) is a global training and enablement platform equipping enterprises with the capabilities needed to compete in an era defined by rapid change, digital complexity, and AI-driven work. Through SAFe®—the world’s most trusted system for enterprise agility—and a growing portfolio of enterprise AI education and enablement programs, we help organizations make better decisions, accelerate value delivery, and build adaptable, high-performing teams.

Supported by a global partner network of more than 400 companies and a vibrant community of more than 2 million trained professionals, SAI equips leaders and teams with the skills, mental models, and operating systems they need to accelerate transformation, improve flow, and unlock value with confidence.

Overview

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role, you will support and optimize the go‑to‑market (GTM) strategy and practice, enhance operational efficiency across sales, partner, and customer success functions, and drive revenue growth. You will work closely with cross‑functional teams to ensure smooth execution of processes, alignment between teams, and maximum operational performance.

Key Responsibilities

• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, tool adoption, and performance metrics.
• GTM Process Optimization: Support execution of the GTM strategy by optimizing key processes and reporting across sales, partner, marketing, and customer success for seamless alignment and execution.
• Performance Analysis: Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams.
• Forecasting & Reporting: Maintain accurate sales forecasts, track performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.

Partner Renewal Process and Automation

• Renewal Quoting and communication for all partner renewals: Create and maintain partner quotes within the designated region.
• Identify automation opportunities for partner renewals: Consider improvements through automation for internal processes and partner‑facing self‑service tools.

Cross‑functional Collaboration

• Collaboration with Sales, Marketing, and CS: Act as a liaison between teams to ensure alignment on GTM strategy, campaign execution, and account targeting.
• Data Integrity & Systems Management: Ensure accurate data flows between systems (CRM, marketing automation, financial reporting) to maintain integrity and reduce friction.

Revenue Metrics & Performance Tracking

• Key Metrics Tracking: Monitor pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).
• Reporting Dashboards: Develop and maintain dashboards in Salesforce and other tools to track GTM initiatives and support data‑driven decisions.
• KPI Definition & Monitoring: Collaborate with leadership to define and track key performance indicators across the sales and GTM teams.

System and Tools Management

• CRM & GTM Tool Optimization: Optimize use of sales tools and platforms (Salesforce, LinkedIn Navigator, Outreach, Gong) to improve workflow efficiency.
• Data Integration: Support integrations between systems (Salesforce, Marketo, Tableau, Snowflake) to ensure alignment and streamlined data flow.

Process Improvement & Automation

• Process Design & Documentation: Develop and maintain documentation on key GTM operations processes and best practices.
• Automation & Workflow Improvements: Identify and implement process automation opportunities across sales, partners, marketing, and customer success.

Other Responsibilities

• Ad‑hoc Projects: Support ad‑hoc projects and initiatives to improve overall commercial operations and drive revenue growth.
• Stakeholder Communication: Communicate progress on key initiatives, provide recommendations, and share insights with senior leadership and sellers.

Qualifications

• Experience: 4+ years in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization.
• Self‑starter with a strong bias for action and a desire to learn and improve: Proactiveness and minimal direction.
• Analytical Skills: Strong problem‑solving and data‑analysis skills in Excel, SFDC, or BI tools.
• CRM Expertise: High proficiency in CRM systems (Salesforce preferred).
• Revenue Metrics Understanding: Deep knowledge of sales metrics and ability to leverage data for decisions.
• Technical Acumen: Familiarity with data integration tools, API integrations, and automation tools.
• Project Management: Ability to prioritize, manage deadlines, and collaborate across teams.
• Communication: Excellent verbal and written skills, including explaining technical information to non‑technical stakeholders.
• Adaptability & Attention to Detail: Thrive in a fast‑paced, dynamic environment and quickly adapt to evolving needs.
• AI & Machine Learning: Application of AI and machine learning in everyday work and process automation.

Desired Skills

• Salesforce Certification (or equivalent CRM certification)
• Familiarity with tools such as Marketo, ChurnZero, Outreach, Gong, Apollo.
• Process improvement certifications or experience is a plus.

Where you’ll be working

We proudly support a collaborative remote environment for our globally distributed teammates, while also using our Boulder office as a resource.

Compensation

Starting base salary range: $79,000–$94,000, plus bonus and equity. Compensation is based on relevant experience, skills, and certifications. Employees also receive a competitive benefits package, including medical, dental, vision, optional pet insurance, a 401(k) with match, flexible paid time off, and a company‑paid sabbatical after six years of service.

Additional Information

All your information will be kept confidential according to EEO guidelines.