Senior Go-Live & Onboarding Lead - Fintech Payments

PingPong Payments; New York (NY); Hybride; USD 135 000 - 160 000; Plein temps

Résumé du poste

PingPong is expanding its Europe & Americas Customer Success team and seeks a Senior Customer Success to own the pre-live journey—from a won deal to the first successful live transaction—based in New York with a 3 days/week in-office hybrid schedule.

You will lead go-live execution, onboarding, and cross-functional problem solving, coordinating with Product, Compliance and Risk, and shaping scalable playbooks and process improvements for faster onboarding.

Qualifications

• 3-5 years of experience in customer success, onboarding, or implementation in payments or B2B fintech.
• Experience with KYC/AML compliance in cross-border onboarding.
• Proven ability to manage multiple onboarding projects to deadline.
• Technical fluency with API integrations and product configuration.
• Familiarity with CRM and CS tooling.
• Fluent English written and spoken; Spanish a bonus.

Responsabilités

• Own end-to-end pre-live journey for new customers, including onboarding, configuration and channel setup.
• Project manage a high-volume onboarding portfolio and keep each on track to go-live.
• Coordinate with cross-functional teams (Product, Compliance and Risk, FI) to troubleshoot and remove blockers.
• Act as primary contact and escalation owner during onboarding.
• Identify friction points and contribute to process fixes (playbooks, checklists, automation).
• Partner with BD and Solutions on deal structuring and flag onboarding complexity.
• Track and report onboarding pipeline health to give visibility.

Connaissances

Customer success

Project management

API integrations

CRM tooling

Onboarding

Description du poste

PingPong is expanding its Europe & Americas Customer Success team and seeks a Senior Customer Success to own the pre-live journey—from a won deal to the first successful live transaction—based in New York with a 3 days/week in-office hybrid schedule.

You will lead go-live execution, onboarding, and cross-functional problem solving, coordinating with Product, Compliance and Risk, and shaping scalable playbooks and process improvements for faster onboarding.