Senior Merchant Onboarding & Risk Specialist

PingPong Payments; New York (NY); Hybrid; USD 115,000 - 145,000; Full time

Job summary

PingPong Payments in New York City seeks a Senior Acquiring Risk Specialist to lead end-to-end merchant onboarding and risk reviews for the US market, including KYC/KYB, risk assessment, and activation with acquiring partners.

You will collaborate with Risk, Compliance, Sales, Product, and Ops across the US and Asia, manage chargebacks and disputes, and help evolve onboarding controls while ensuring compliance with card network standards.

Qualifications

• 3-5 years of relevant experience in merchant acquiring, payment operations, acquiring risk, merchant underwriting, KYC/KYB, or a related field.
• Hands-on experience with merchant onboarding and acquiring risk review.
• Good understanding of KYC/KYB requirements and merchant due diligence processes.
• Experience submitting merchants to acquiring banks, processors, payment channels, or similar financial institutions is strongly preferred.
• Experience managing chargebacks, disputes, or representment cases.
• Ability to review and understand basic company financial statements and financial risk indicators.
• Good understanding of online payment processing, merchant acquiring, card payments, and payment risk concepts.
• Strong attention to detail and ability to manage multiple merchant cases simultaneously.
• Strong analytical, problem-solving, and stakeholder management skills.
• Good written and verbal communication skills in English.

Responsibilities

• Conduct end-to-end onboarding reviews for merchants applying for acquiring and payment processing services.
• Perform merchant risk assessments, including review of business models, products and services, websites, transaction flows, expected payment volumes, average transaction values, fulfillment models, refund policies, and other relevant risk factors.
• Review KYC/KYB documentation and identify potential compliance, operational, fraud, credit, or acquiring risks.
• Conduct basic financial analysis, including reviewing financial statements, revenue, profitability, liquidity, operating history, and other indicators relevant to merchant risk assessment.
• Identify merchants that require enhanced due diligence, additional documentation, risk controls, reserves, or escalation.
• Prepare and submit merchant applications to acquiring banks, card schemes, processors, and other payment channel partners.
• Ensure merchant applications and supporting documentation meet internal requirements and channel-specific onboarding standards.
• Coordinate with internal teams and external acquiring/channel partners to address RFIs, documentation gaps, and onboarding questions.
• Track merchant applications through approval, MID setup, configuration, testing, and final activation.
• Maintain accurate merchant onboarding records and ensure required approvals and documentation are properly captured.
• Manage chargeback and dispute cases throughout the case lifecycle.
• Review transaction information, merchant evidence, and supporting documentation to determine appropriate responses.
• Coordinate with merchants and internal stakeholders to collect representment evidence within required timelines.
• Monitor chargeback trends and identify merchants or transaction patterns that may require further risk review or remediation.
• Support investigations and escalations relating to excessive disputes, fraud, or card scheme monitoring programs.
• Work closely with Risk, Compliance, Sales, Product, Operations, and acquiring/channel partners to support merchant onboarding and ongoing acquiring operations.
• Support improvements to merchant onboarding procedures, operational controls, and risk review processes.
• Assist with periodic merchant reviews and ongoing monitoring when required.
• Help ensure acquiring operations remain compliant with internal policies, acquiring partner requirements, and applicable card scheme standards.

Skills

Merchant acquiring

Payment risk

KYC/KYB

Onboarding operations

Financial analysis

Chargebacks

Stakeholder management

English communication

Job description

PingPong Payments in New York City seeks a Senior Acquiring Risk Specialist to lead end-to-end merchant onboarding and risk reviews for the US market, including KYC/KYB, risk assessment, and activation with acquiring partners.

You will collaborate with Risk, Compliance, Sales, Product, and Ops across the US and Asia, manage chargebacks and disputes, and help evolve onboarding controls while ensuring compliance with card network standards.