Strategic CS Manager: Onboarding, Retention & Growth

Dots; New York (NY); Vor Ort; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Unlimited vacation

Team off-sites

401k plan

Zusammenfassung

Dots in New York is seeking a Customer Success leader to own onboarding, retention and growth for a growing fintech payouts platform. You will manage a portfolio of enterprise clients from contract to live payouts and beyond, ensuring successful implementations and continued value.

You will build playbooks, reduce time to first payout, and work closely with product and engineering to improve tooling and customer health signals.

Qualifikationen

• 3+ years in customer success, implementation or account management at a B2B software, fintech company, or marketplace.

Aufgaben

• Onboarding & implementation: Own customers from signed contract through their first successful payouts; coordinate verification, integration, testing and launch.

Kenntnisse

Customer success

Account management

Onboarding

API literacy

Data-driven

Tools

Intercom

Pylon

Linear

Slack

Notion

Jobbeschreibung

Dots in New York is seeking a Customer Success leader to own onboarding, retention and growth for a growing fintech payouts platform. You will manage a portfolio of enterprise clients from contract to live payouts and beyond, ensuring successful implementations and continued value.

You will build playbooks, reduce time to first payout, and work closely with product and engineering to improve tooling and customer health signals.